Junior Client Enrollment & Onboarding Specialist

Open Dealer Exchange, LLC; Southfield (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

700Credit, headquartered in Southfield, MI, seeks an Entry Level Client Enrollment Specialist to support client onboarding, LMS training, and migration to our platform or partner platforms. The role focuses on client relationships, effective communication, and delivering successful migrations in a fast-paced environment.

The candidate will manage end-to-end migrations, serve as the main client contact, and coordinate across teams to ensure project success and high client satisfaction.

Qualifications

• Experience in a client service environment preferred.
• Ability to manage multiple demands effectively.
• Comfort in a performance-based and structured environment with high ethical standards.
• Strong organizational skills with attention to detail.
• Excellent phone etiquette and customer service abilities.
• Bachelor's degree preferred or equivalent professional experience.
• Working knowledge of dealership processes and LMS migration/implementation preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Guide clients through process improvement during LMS training and migration.
• Follow migration standards and documentation to ensure successful setup and training.
• Handle LMS support cases as they arise.
• Address Adverse Action inquiries from dealer clients' consumers and assist with credit disputes.
• Coordinate across setup, implementation, support, and customer success teams.
• Record all client communications for reference and reporting.
• Drive project completion and elicit customer satisfaction.
• Identify and surface referral opportunities for compliance solutions.
• Support colleagues in a positive, productive manner.
• Own client migrations end-to-end from start to finish in partnership with management.
• Serve as the primary client contact throughout migration.
• Act as escalation point for client concerns and facilitate internal communications.

Skills

Client relationship skills

Communication skills

Organizational skills

Phone etiquette

Teamwork

Ethical standards

Dealership processes

Education

Bachelor's degree

Job description

700Credit, headquartered in Southfield, MI, seeks an Entry Level Client Enrollment Specialist to support client onboarding, LMS training, and migration to our platform or partner platforms. The role focuses on client relationships, effective communication, and delivering successful migrations in a fast-paced environment.

The candidate will manage end-to-end migrations, serve as the main client contact, and coordinate across teams to ensure project success and high client satisfaction.