Junior Applications Specialist - IT Support & SaaS

Flyover in Las Vegas; Chicago (IL); Hybrid; USD 68,000 - 92,000; Full time

Benefits offered by this job

Extended Benefits

Short Term Incentive Program

Job summary

Flyover is seeking an entry-level Applications Specialist to administer, support, and improve business applications across POS, ticketing, productivity, and core systems. You’ll work with senior team members to configure apps, resolve user issues, and support integrations and rollouts in a hybrid schedule with on-site attendance as needed.

Based in Chicago, IL with collaboration across Las Vegas, NV and Vancouver BC, you’ll learn our landscape, handle day-to-day requests, document fixes, and

Qualifications

• 0–2 years in IT support, help desk, or application support (internships/counts)
• Experience supporting business applications or SaaS tools is a plus
• Understanding of how applications, databases, and integrations fit together
• Able to learn new systems quickly

Responsibilities

• Provide day-to-day support for business applications (POS, productivity, and line-of-business systems).
• Triage and resolve application support tickets and escalate complex issues to senior team members.
• Assist with application updates, testing, and rollouts, including validating fixes and new features.
• Help maintain integrations and data flows between applications.
• Create and maintain user guides, documentation, and knowledge base articles.
• Support end-user training and onboarding for applications.
• Handle Level 1 on-site tasks up to 4 hours per week; remote support handled by broader IT team.
• Other duties as assigned

Skills

Customer service

Troubleshooting

Learning mindset

Multitasking

Team player

POS systems

Education

Bachelor's degree in IS/CS or related field

Job description

Flyover is seeking an entry-level Applications Specialist to administer, support, and improve business applications across POS, ticketing, productivity, and core systems. You’ll work with senior team members to configure apps, resolve user issues, and support integrations and rollouts in a hybrid schedule with on-site attendance as needed.

Based in Chicago, IL with collaboration across Las Vegas, NV and Vancouver BC, you’ll learn our landscape, handle day-to-day requests, document fixes, and