Entry-Level Applications Specialist – IT & SaaS Support

Flyover LLC; Las Vegas (NV); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Extended Benefits

Short Term Incentive Program

Job summary

Flyover LLC is seeking an Applications Specialist to support and improve business applications across POS, ticketing, productivity, and line-of-business systems. This entry-level IT role works on a hybrid schedule, with on-site attendance as needed and up to four hours per week for in-person Level 1 tasks.

You’ll learn our application landscape, handle day-to-day requests, document fixes, and assist with updates and rollouts while collaborating with senior team members.

Qualifications

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience.
• 0–2 years in IT support, application support, or a help desk role (internships and coursework count)
• Exposure to supporting business applications or SaaS tools
• Basic understanding of how applications, databases, and integrations fit together

Responsibilities

• Provide day-to-day support for business applications (POS/ticketing, productivity, and line-of-business systems) user setup, permissions, configuration, and troubleshooting
• Triage and resolve application support tickets, escalating complex issues to senior team members
• Assist with application updates, testing, and rollouts, including validating fixes and new features
• Help maintain integrations and data flows between applications under guidance
• Create and maintain user guides, documentation, and knowledge base articles
• Support end-user training and onboarding for applications
• As an IT team member on site at this location, handle Level 1 tasks that need to be done in person (hardware setup and swaps, printer and peripheral issues, hands-on troubleshooting), up to about 4 hours per week; remote support is handled by the broader IT team
• Other duties as assigned

Skills

Customer service

Troubleshooting

Eager to learn

Prioritization

Hands-on IT tasks

Team player

POS experience

Education

Associate’s or Bachelor’s degree in Information Systems or CS

Tools

RTP

Retail Pro

Ventrata

Job description

Flyover LLC is seeking an Applications Specialist to support and improve business applications across POS, ticketing, productivity, and line-of-business systems. This entry-level IT role works on a hybrid schedule, with on-site attendance as needed and up to four hours per week for in-person Level 1 tasks.

You’ll learn our application landscape, handle day-to-day requests, document fixes, and assist with updates and rollouts while collaborating with senior team members.