Junior Applications Analyst: Support, Testing & Data Analysis

Alameda Health Sytem; Oakland, Northern (CA, KY); Hybrid; USD 56,000 - 94,000; Full time

Job summary

Alameda Health System is seeking an Application Support Analyst to assist with implementation and ongoing support of assigned applications from user and technical perspectives. You will troubleshoot, document issues, and coordinate with vendors and IT staff.

The role involves analyzing problems, tracking requests and changes, supporting testing activities, and ensuring smooth operation of clinical and operational workflows.

Qualifications

• High School diploma or equivalent required.
• Preferred Bachelor's degree in business, information systems, healthcare or related field.
• One year of experience in a related area.
• Epic certification within 6 months if position is Epic.

Responsibilities

• Provide application support including troubleshooting and coordinating with vendor representatives.
• Enter and update enhancement request logs; track progress.
• Provide data analysis, design specifications and documentation.
• Analyze problems during development and suggest solutions.
• Coordinate with end users, IT staff, and vendors to resolve issues.
• Coordinate follow-through on user requests and recommend system changes.
• Document and prioritize problem reports and resolutions.
• Manage problem tracking logs and action items for projects or support.
• Assist testing activities for upgrades and new functionality.
• Collaborate with testing teams on test scripts for workflows.
• Perform other duties as assigned.

Skills

Troubleshooting

Data analysis

Documentation

Communication

Problem tracking

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Alameda Health System is seeking an Application Support Analyst to assist with implementation and ongoing support of assigned applications from user and technical perspectives. You will troubleshoot, document issues, and coordinate with vendors and IT staff.

The role involves analyzing problems, tracking requests and changes, supporting testing activities, and ensuring smooth operation of clinical and operational workflows.