Healthcare Applications Analyst I — Impactful IT Support

Alameda Health System; Oakland (CA); On-site; USD 84,000 - 142,000; Full time

Job summary

Alameda Health System in Oakland, California, is seeking an Applications Analyst I to assist with the implementation and support of assigned applications from user and technical perspectives. The role requires coordinating with end users, IT staff, and vendors to resolve issues and track enhancements.

The position involves analysis, documentation, and testing activities to support upgrades and new functionality, with a focus on clinical and operational workflows within the healthcare setting.

Qualifications

• Required Education: High School diploma or equivalent.
• Preferred Education: Bachelor’s degree in business, information systems, healthcare or related field.
• Required Experience: One year of experience in a related area.
• Preferred Experience: Hospital and/or health care application experience.

Responsibilities

• Provides support of the application, including trouble-shooting problems and working with vendor representatives to correct problems.
• Enters and updates software enhancement request logs and tracks progress on enhancements.
• Provides data analysis, design specifications and documentation.
• Analyzes problems during development and suggests solutions.
• Coordinates with end users and IT staff to identify and correct reported problems.
• Documents and prioritizes all problem reports and documents resolution.

Skills

Data analysis

Documentation

Problem solving

User support

Testing coordination

Education

High School diploma or equivalent

Bachelor’s degree in business, information systems, healthcare or related field

Tools

Epic software

Job description

Alameda Health System in Oakland, California, is seeking an Applications Analyst I to assist with the implementation and support of assigned applications from user and technical perspectives. The role requires coordinating with end users, IT staff, and vendors to resolve issues and track enhancements.

The position involves analysis, documentation, and testing activities to support upgrades and new functionality, with a focus on clinical and operational workflows within the healthcare setting.