Junior Application Support & Administration Specialist

Jabil; Saint Petersburg (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Jabil in Saint Petersburg, FL is seeking an Entry-level Application Administrator to support, maintain, and administer a range of business applications. You will perform basic troubleshooting, provide user support, and contribute to application-related projects under supervision.

The role emphasizes onboarding, incident response, and collaboration with IT teams to ensure reliable application performance and data integrity across manufacturing and enterprise systems.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 0-2 years in IT support, preferably application administration.
• Basic understanding of Windows operating systems and common business applications (e.g., Microsoft Office).
• Familiarity with ticketing systems and IT service management processes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills; ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic knowledge of SQL and relational database concepts.
• Experience supporting ERP, MES, Manufacturing, Quality, Supply Chain, or other enterprise applications is preferred.
• Familiarity with Active Directory, user provisioning, and access management processes.
• Understanding of ITIL principles, incident management, and change management processes.
• Exposure to PowerShell, scripting, automation, or low-code platforms is a plus.
• Experience with Microsoft Power Platform, Azure, SharePoint, or cloud-based business applications is preferred.

Responsibilities

• Provide first-level support for application issues, including troubleshooting and resolving user problems or escalating to appropriate teams when necessary.
• Perform routine application maintenance tasks, such as monitoring system health, managing user accounts, and conducting data backups.
• Assist in the configuration and deployment of application updates, patches, and new releases following established procedures.
• Document application configurations, support procedures, and user guides.
• Collaborate with senior administrators and IT teams to identify and resolve application performance issues.
• Support end-users with application access, usage, and basic training.
• Participate in testing new application functionalities or system changes.
• Adhere to IT policies, procedures, and security guidelines.
• Monitor application availability, performance, and system alerts to proactively identify and resolve issues.
• Support application integrations with other enterprise systems and assist in troubleshooting data flow issues.
• Execute and validate user access requests while ensuring compliance with security and audit requirements.
• Assist in root cause analysis (RCA) activities for recurring application incidents and system outages.
• Create and maintain application reports, dashboards, and queries based on business requirements.
• Coordinate with vendors and internal support teams to resolve application-related issues.
• Participate in disaster recovery and business continuity testing activities.
• Contribute to process improvement initiatives by identifying opportunities to automate repetitive tasks.
• Support manufacturing, supply chain, quality, and business operations teams by ensuring application reliability and timely issue resolution.
• Maintain accurate documentation of incidents, changes, configurations, and knowledge base articles.
• Participate in on-call support rotations when required.

Skills

Windows OS

PowerShell

SQL basics

Active Directory

ITIL

Customer support

Documentation

Problem solving

Teamwork

Education

High School Diploma or GED

Associate degree in IT or related field

Tools

ERP systems

MS Office

Power Platform

Azure

SharePoint

Cloud-based apps

Job description

Jabil in Saint Petersburg, FL is seeking an Entry-level Application Administrator to support, maintain, and administer a range of business applications. You will perform basic troubleshooting, provide user support, and contribute to application-related projects under supervision.

The role emphasizes onboarding, incident response, and collaboration with IT teams to ensure reliable application performance and data integrity across manufacturing and enterprise systems.