Aplication Administrator I

Jabil; Saint Petersburg (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Jabil in Saint Petersburg, FL is seeking an Entry-level Application Administrator to support, maintain, and administer a range of business applications. You will perform basic troubleshooting, provide user support, and contribute to application-related projects under supervision.

The role emphasizes onboarding, incident response, and collaboration with IT teams to ensure reliable application performance and data integrity across manufacturing and enterprise systems.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 0-2 years in IT support, preferably application administration.
• Basic understanding of Windows operating systems and common business applications (e.g., Microsoft Office).
• Familiarity with ticketing systems and IT service management processes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills; ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic knowledge of SQL and relational database concepts.
• Experience supporting ERP, MES, Manufacturing, Quality, Supply Chain, or other enterprise applications is preferred.
• Familiarity with Active Directory, user provisioning, and access management processes.
• Understanding of ITIL principles, incident management, and change management processes.
• Exposure to PowerShell, scripting, automation, or low-code platforms is a plus.
• Experience with Microsoft Power Platform, Azure, SharePoint, or cloud-based business applications is preferred.

Responsibilities

• Provide first-level support for application issues, including troubleshooting and resolving user problems or escalating to appropriate teams when necessary.
• Perform routine application maintenance tasks, such as monitoring system health, managing user accounts, and conducting data backups.
• Assist in the configuration and deployment of application updates, patches, and new releases following established procedures.
• Document application configurations, support procedures, and user guides.
• Collaborate with senior administrators and IT teams to identify and resolve application performance issues.
• Support end-users with application access, usage, and basic training.
• Participate in testing new application functionalities or system changes.
• Adhere to IT policies, procedures, and security guidelines.
• Monitor application availability, performance, and system alerts to proactively identify and resolve issues.
• Support application integrations with other enterprise systems and assist in troubleshooting data flow issues.
• Execute and validate user access requests while ensuring compliance with security and audit requirements.
• Assist in root cause analysis (RCA) activities for recurring application incidents and system outages.
• Create and maintain application reports, dashboards, and queries based on business requirements.
• Coordinate with vendors and internal support teams to resolve application-related issues.
• Participate in disaster recovery and business continuity testing activities.
• Contribute to process improvement initiatives by identifying opportunities to automate repetitive tasks.
• Support manufacturing, supply chain, quality, and business operations teams by ensuring application reliability and timely issue resolution.
• Maintain accurate documentation of incidents, changes, configurations, and knowledge base articles.
• Participate in on-call support rotations when required.

Skills

Windows OS

PowerShell

SQL basics

Active Directory

ITIL

Customer support

Documentation

Problem solving

Teamwork

Education

High School Diploma or GED

Associate degree in IT or related field

Tools

ERP systems

MS Office

Power Platform

Azure

SharePoint

Cloud-based apps

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

The Application Administrator I at Jabil, Inc. is responsible for supporting, maintaining, and administering various business applications to ensure optimal performance, availability, and user satisfaction. This role involves basic troubleshooting, user support, and contributing to application-related projects under supervision.

Job Responsibilities

• Provide first-level support for application-related issues, including troubleshooting and resolving user problems or escalating to appropriate teams when necessary.
• Perform routine application maintenance tasks, such as monitoring system health, managing user accounts, and conducting data backups.
• Assist in the configuration and deployment of application updates, patches, and new releases following established procedures.
• Document application configurations, support procedures, and user guides.
• Collaborate with senior administrators and IT teams to identify and resolve application performance issues.
• Support end-users with application access, usage, and basic training.
• Participate in testing new application functionalities or system changes.
• Adhere to Jabil's IT policies, procedures, and security guidelines.
• Monitor application availability, performance, and system alerts to proactively identify and resolve issues.
• Support application integrations with other enterprise systems and assist in troubleshooting data flow issues.
• Execute and validate user access requests while ensuring compliance with security and audit requirements.
• Assist in root cause analysis (RCA) activities for recurring application incidents and system outages.
• Create and maintain application reports, dashboards, and queries based on business requirements.
• Coordinate with vendors and internal support teams to resolve application-related issues.
• Participate in disaster recovery and business continuity testing activities.
• Contribute to process improvement initiatives by identifying opportunities to automate repetitive tasks.
• Support manufacturing, supply chain, quality, and business operations teams by ensuring application reliability and timely issue resolution.
• Maintain accurate documentation of incidents, changes, configurations, and knowledge base articles.
• Participate in on-call support rotations when required.

Job Qualifications

• High School Diploma or GED required; Associate's degree in Information Technology, Computer Science, or a related field preferred.
• 0-2 years of experience in an IT support role, preferably with exposure to application administration.
• Basic understanding of Windows operating systems and common business applications (e.g., Microsoft Office suite).
• Familiarity with ticketing systems and IT service management processes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to learn new technologies and adapt to evolving business needs.
• Basic knowledge of SQL and relational database concepts.
• Experience supporting ERP, MES, Manufacturing, Quality, Supply Chain, or other enterprise applications is preferred.
• Familiarity with Active Directory, user provisioning, and access management processes.
• Understanding of ITIL principles, incident management, and change management processes.
• Exposure to PowerShell, scripting, automation, or low-code platforms is a plus.
• Experience with Microsoft Power Platform, Azure, SharePoint, or cloud-based business applications is preferred.
• Ability to analyze application logs and identify trends to support issue resolution.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Customer-focused mindset with a commitment to delivering high-quality support.

Accessibility Accommodation

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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