Junior Application Administrator — ITIL & Microsoft Apps

Texas Farm Bureau; Waco (TX); On-site; USD 52,000 - 73,000; Full time

Job summary

Texas Farm Bureau Casualty Insurance Company in Texas is seeking an Application Administrator I to maintain and optimize business applications, ensuring availability and performance.

You will work with Network, Systems, and PC Support, learn Microsoft servers and Power Platform, Jira, WebSphere, and other tools, and provide after-hours support as needed. This role emphasizes teamwork, learning, and adherence to ITIL processes.

Qualifications

• Bachelor’s or associate degree in an IT-related field with minimal IT experience.
• Good problem-solving abilities and strong communication skills.
• Willingness to learn and adapt to new systems and processes.
• Strong analytical and organizational skills.

Responsibilities

• Utilize ITIL framework for Change, Incident, and Problem Management in production support.
• Provide after-hours problem resolution as required.
• Able to develop working processes and collaborate with cross-functional teams.
• Communicate and coordinate efforts between multi-disciplinary teams.
• Able to learn new and challenging systems to support internal and external customers.
• Complete training and assignments timely and adhere to procedures.
• Travel as required.

Skills

Problem-solving abilities

Oral and written communication

Willing to learn

Analytical skills

Organizational skills

Willingness to travel

Education

Bachelor’s degree in IT-related field

Associate degree in technology-related field

Tools

Microsoft Server Systems

Microsoft Administration (Teams & Exchange)

Power Platform / PowerShell

Sharenet

Dynamics 365

Automation

Web Servers / Certificates

Monitoring & Logging tools

Websphere

Service Bus

Jira

Job description

Texas Farm Bureau Casualty Insurance Company in Texas is seeking an Application Administrator I to maintain and optimize business applications, ensuring availability and performance.

You will work with Network, Systems, and PC Support, learn Microsoft servers and Power Platform, Jira, WebSphere, and other tools, and provide after-hours support as needed. This role emphasizes teamwork, learning, and adherence to ITIL processes.