Junior Analyst - IT Asset Management

IT Concepts, Inc; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Junior Analyst in IT Asset Management, where you'll support the Department of Veterans Affairs in managing critical IT assets. This role involves collaborating with technical teams to implement and maintain asset management workflows using ServiceNow, ensuring data accuracy and system integrity. With a focus on continuous learning and a commitment to community impact, this innovative firm offers a supportive environment for professional growth. If you're driven, curious, and passionate about technology, this opportunity is perfect for you to make a meaningful difference.

Benefits

Paid Time Off

Healthcare Benefits

401k with Employer Match

Education Reimbursement

Discount Perks

Wellness Events

Charity Events

Qualifications

• Experience with IT asset management principles and best practices.
• Familiarity with ServiceNow or other IT service management platforms.

Responsibilities

• Support VA in managing Hardware and Software Asset Management programs.
• Assist in data migration and configuration of ServiceNow modules.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Data Analysis

Education

AA or 2-year technical school in business discipline

4 years of relevant experience (substitutable for education)

Tools

ServiceNow

MS Office Suite

Job description

Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, drive to deliver, innovation, and integrity - ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Junior Analyst - IT Asset Management to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

Responsibilities:

• Support the Department of Veterans Affairs (VA) in the implementation and ongoing management of their Hardware Asset Management (HAM) and Software Asset Management (SAM) programs within the ServiceNow platform.
• Assist in the data migration and configuration of the ServiceNow HAM and SAM modules to align with VA's specific requirements and processes.
• Contribute to developing and maintaining asset management workflows, reports, and dashboards within ServiceNow.
• Assist in discovering and normalizing hardware and software assets across the VA enterprise.
• Support the creation and implementation of asset management policies and procedures.
• Collaborate with VA technical teams and stakeholders to ensure data accuracy and system integrity.
• Participate in user acceptance testing (UAT) and training activities related to the ServiceNow HAM and SAM implementation.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements:

• AA or 2-year technical school in business discipline or similar discipline is required. (4 years of additional relevant experience may be substituted for education)
• Experience with MS Office Suite (Excel, PowerPoint, Word)
• Understanding of IT asset management principles and best practices.
• Familiarity with ServiceNow or other IT service management (ITSM) platforms.
• Experience with data analysis and reporting.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.

Preferred:

• Experience working in a government or healthcare environment.
• Experience with ServiceNow HAM and SAM modules.
• ITIL Foundation certification.

Clearance:

• Ability to obtain and maintain a Public Trust Clearance.
• Must be a US Citizen or Green Card Holder.

Benefits:

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.

We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA:

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

How To Apply:

To apply to IT Concept Positions- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position. If you need alternative application methods, please email [e-mail] and request assistance.

Accommodations:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [e-mail].

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting