Junior Analyst – Call Center Operations

Life Line Screening; Cleveland (OH); Remote; USD 99,000 - 124,000; Full time

Job summary

A leading company in the call center industry is seeking a detail-oriented Junior Analyst to support operational data analysis. This role involves monitoring performance metrics, assisting in trend analysis, and creating data visualizations. Ideal for someone early in their career, it offers opportunities for growth in a supportive team environment.

Benefits

Competitive benefits

Ongoing learning and mentorship

Opportunity for advancement

Qualifications

• 1+ years of experience in an analytical, reporting, or operations support role.
• Strong Excel skills; experience with SQL, Power BI, or Tableau is a plus.

Responsibilities

• Monitor daily call center performance metrics and generate reports.
• Assist in analyzing trends in call volume and agent performance.
• Support the creation of dashboards and data visualizations.

Skills

Analytical Skills

Attention to Detail

Communication

Education

Bachelor’s degree in Business

Bachelor’s degree in Data Analytics

Bachelor’s degree in Mathematics

Tools

Excel

Power BI

Tableau

SQL

Job description

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About Us

At Life Line Screening, we are committed to delivering exceptional service and operational excellence across all facets of our call center. We believe in data-driven decision-making and are seeking a detail-oriented

Location: Remote

Job Type: Full-Time

Department: Call Center Operations

About Us

At Life Line Screening, we are committed to delivering exceptional service and operational excellence across all facets of our call center. We believe in data-driven decision-making and are seeking a detail-oriented Junior Analyst to join our team and help drive insights that improve performance, efficiency, and customer satisfaction.

Job Summary

The Junior Analyst will support the call center leadership team by gathering, analyzing, and reporting on operational data. This role is ideal for someone early in their career who enjoys problem-solving, working with data, and collaborating with cross-functional teams to improve business outcomes.

Key Responsibilities

• Monitor daily call center performance metrics and generate regular reports for leadership
• Assist in analyzing trends in call volume, agent performance, customer experience, and staffing
• Support the creation of dashboards and data visualizations using tools such as Excel, Power BI, or Tableau
• Conduct ad hoc analyses to identify operational improvement opportunities
• Partner with Workforce Management and Quality teams to support strategic initiatives
• Help maintain data integrity by validating reports and identifying inconsistencies or anomalies
• Prepare presentations and summaries of key findings for both internal and external stakeholders
  
  

Qualifications

• Bachelor’s degree in Business, Data Analytics, Mathematics, or related field (or equivalent experience)
• 1+ years of experience in an analytical, reporting, or operations support role (internships included)
• Strong Excel skills; experience with SQL, Power BI, or Tableau is a plus
• Excellent attention to detail and a strong sense of curiosity
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
• Strong communication skills with the ability to present findings clearly and concisely
  
  

Preferred Qualifications

• Experience in a call center or customer service environment
• Familiarity with call center technologies such as Genesys, NICE, or similar platforms
  
  

Why Join Us?

• Opportunity to grow within a data-driven and mission-focused organization
• Supportive team environment with ongoing learning and mentorship
• Competitive benefits and opportunities for advancement
  
  

Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Internet Publishing

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