Junior Account Manager - Client & Site Audit Focus

Southern Landscape Group, Inc.; Evington (VA); On-site; USD 48,000 - 55,000; Full time

Job summary

Southern Landscape Group, Inc. is seeking a Junior Account Manager in Virginia to join the client management team.

This training role works under supervision to manage a smaller book of business and learn horticultural knowledge, client relations, and site audit judgment. You will perform monthly site audits Apr–Nov, shadow senior staff, and identify enhancement opportunities while maintaining proactive client communication and adhering to the 5/10 rule.

Qualifications

• Valid driver's license, insurable by company agent.
• One or more years of green-industry experience, or strong horticultural aptitude and client-facing ability with a genuine willingness to learn.
• Green industry degrees are preferred but not required. Documented experience may suffice for degree.
• Candidates should have solid computer skills and be comfortable learning new technology.
• Must possess strong mathematical abilities.
• Candidate must be able to read and write English legibly.
• Strong oral and written communication skills, along with a coachable, team-first approach to learning the role.

Responsibilities

• Serves as the primary point of contact for an assigned, smaller book of business, while assisting the Senior Account Manager with properties on their book, building trust through consistent communication, responsiveness, and growing horticultural expertise.
• Conducts monthly Site Audits throughout the growing season (April-November) on properties within their book of business, scoring each category (Lawn, Landscape Beds, Trees & Plants, Drainage & Erosion, Hardscape, Lighting, and Safety) against company benchmarks on the 1-10 scale and documenting findings with photos.
• Shadows and assists the Senior Account Manager on Site Audits and client visits for their properties, learning enhancement identification, sales presentation, and property assessment skills firsthand.
• Identifies enhancement opportunities based on the condition and evolving needs of properties in their book of business; presents recommendations to clients with guidance from the Senior Account Manager and documents each opportunity in the recommendations section of the Site Audit with a marked-up photo.
• Proactively troubleshoots and problem-solves issues on client properties within their book of business; coordinates with the Group Leader to drive timely and effective resolutions while communicating outcomes to clients.
• Maintains responsive client communication in accordance with the company 5/10 Rule: communications received before 5:00 PM are answered the same day, and communications received after 5:00 PM are answered by 10:00 AM the following business day.
• Identifies and reports safety and liability concerns on client properties - trip hazards, obstructed walkways, poor sightlines, and similar conditions - documenting them in the Safety section of the Site Audit and proposing solutions for each area of concern.
• Supports client retention for their assigned book of business, working toward target retention rates with guidance from the Senior Account Manager.
• Performs warranty follow-ups as needed.
• Participates in weekly internal company meetings as required.

Skills

Driver's license

Green-industry experience

Computer skills

Math skills

English literacy

Communication skills

Team oriented

Education

Green industry degree preferred

Job description

Southern Landscape Group, Inc. is seeking a Junior Account Manager in Virginia to join the client management team.

This training role works under supervision to manage a smaller book of business and learn horticultural knowledge, client relations, and site audit judgment. You will perform monthly site audits Apr–Nov, shadow senior staff, and identify enhancement opportunities while maintaining proactive client communication and adhering to the 5/10 rule.