Judicial Case Processor I This position is Exempt from the State of Delaware Merit System

State of Delaware; Delaware; On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Delaware is seeking an entry-level Judicial Case Processor I to review, prepare, process, and maintain diverse court documents and records. You will work under close supervision, handling routine tasks and learning court operations, information systems, and related procedures.

You will interact with court personnel and the public, providing prompt, courteous service while ensuring accuracy and compliance with rules and standards.

Qualifications

• Coursework, training, education, and/or experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities.
• Coursework, training, education, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
• Coursework, training, education, and/or work experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Coursework, training, education, and/or work experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.

Responsibilities

• Receives close supervision from a technical supervisor; the supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work.
• Conducts routine judicial case processing work and assists with more complex processing work.
• Seeks guidance from higher-level staff on work that is outside a range of specified, acceptable procedures, standards, alternatives, and practices.
• Attends training programs and receives on-the-job training in all aspects of case processing.
• Learns applicable court operations, automated information systems, computer software, and related procedures, practices, and standards.
• Communicates effectively with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to gather, exchange, and process information/data.

Skills

Document processing

Record keeping

Customer service

Data entry / automated systems

Job description

Summary Statement

This is the entry level of judicial case processing work, responsible for reviewing, preparing, processing, and maintaining a variety of legal/court documents and records. Employees perform the full range of Essential Functions, including routine and standardized assignments, under close supervision. Courtesy, act, and effectiveness are required when providing information to and interacting with various court personnel and the general public.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Summary Statement

This is the entry level of judicial case processing work, responsible for reviewing, preparing, processing, and maintaining a variety of legal/court documents and records. Employees perform the full range of Essential Functions, including routine and standardized assignments, under close supervision. Courtesy, act, and effectiveness are required when providing information to and interacting with various court personnel and the general public.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Essential Functions

Employees perform the full range of Essential Functions, including routine and standardized assignments, under close supervision. Courtesy, tact, and effectiveness are required when providing information to and interacting with various court personnel and the general public.

• Receives close supervision from a technical supervisor; the supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work. Supervisory advice or assistance is readily available.
• Conducts routine judicial case processing work and assists with more complex processing work.
• Seeks guidance from higher-level staff on work that is outside a range of specified, acceptable procedures, standards, alternatives, and practices.
• Attends training programs and receives on-the-job training in all aspects of case processing.
• Learns applicable court operations, automated information systems, computer software, and related procedures, practices, and standards.
• Communicates effectively with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to gather, exchange, and process information/data.

Job Requirements

JOB REQUIREMENTS for Judicial Case Processor I

• Coursework, training, education, and/or experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities.
• Coursework, training, education, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
• Coursework, training, education, and/or work experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Coursework, training, education, and/or work experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.

Additional Posting Information

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.