JT131 - FIELD SERVICE TECHNICIAN

Quality Consulting Group, LLC; Guaynabo (PR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Car Allowance: up to $600.00.

Cellphone Allowance: up to $50.00.

Job summary

Quality Consulting Group, LLC in Puerto Rico and the USA seeks a motivated field service engineer to join our team. You will travel regionally to hospitals and healthcare facilities, inspect and service infusion pumps, and ensure equipment safety and compliance.

You will install, calibrate, train customer staff, and document maintenance actions while adhering to environmental, health, and safety standards. Monday–Friday 7:45 AM–4:45 PM with occasional weekends.

Qualifications

• Bachelor's degree or equivalent experience in related field service, electronics, or technical areas.
• Willingness to travel locally and abroad.

Responsibilities

• Cover nearby regions and travel to hospitals and healthcare facilities in Puerto Rico.
• Inspect, evaluate, and service infusion pumps to ensure proper function and safety compliance.
• Install, check out, operate, maintain, repair, and modify equipment as needed.
• Provide guidance and training to customer personnel on operation and maintenance procedures.
• Identify and implement corrective actions on equipment and processes.

Job description

QUALITY CONSULTING GROUP, a leader inthe pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you’ll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA.

Responsibilities

• Candidates will be responsible for covering nearby regions and traveling across different areas of the island, visiting hospitals and healthcare facilities throughout Puerto Rico
• As part of their duties, they will inspect, evaluate, and service infusion pumps, ensuring proper functionality and compliance with established quality and safety standards
• Installs, checks out, operates, maintains, repairs, and modifies equipment.
• Provides guidance and training to customer personnel in establishing operation, maintenance, and inspection procedures and techniques
• Analyzes equipment failures to determine cause and recommends corrective action
• Advice and assists in effecting design changes to improve equipment efficiency and/or reduce cost of operation
• Devises and implements preventive maintenance programs and keeps performance and maintenance records on equipment
• Participates in installation planning phase
• Assists technologists and/or management in evaluation of device problems, procedural issues, and documentation and quality issues
• Adhere to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements
• Schedules service calls with customers in accordance with current procedures published by national and regional management
• Repair devices in accordance with specific documents or SOP’s and complete necessary service documentation
• Performs tests/diagnoses of systems
• Identifies and implements corrective actions on processes and non-conformance issues covered by documentation in accordance with Quality/Regulatory requirements
• Conducts all roles and responsibilities with the ethics and compliance platform

Qualifications

• Bachelor’s Degree plus 2 years of experience, or associate degree plus 5 years of experience in a related field service, electronics, technical, etc., or In lieu of degree, 5-7 years field service experience
• Computer Literate
• Ability to read and comprehend material written in English
• Problem solving skills
• Ability to work independently
• Willing to travel (locally and abroad)
• Overtime may be required at times
• May require working some holidays and weekends
• Required have own vehicle
• Available for 1st shift
• Monday – Friday, 7:45 AM – 4:45 PM.
• Weekends as needed.

Allowances

• Car Allowance: up to $600.00.
• Cellphone Allowance: up to $50.00.