JT131 - IT USER SUPPORT

Quality Consulting Group, LLC; Guaynabo, Northern (PR, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Car Allowance: up to $600.00

Cellphone Allowance: up to $50.00

Job summary

Quality Consulting Group, LLC is seeking a dedicated field service professional to cover Puerto Rico and neighboring regions, visiting hospitals and healthcare facilities to inspect, service, and repair infusion pumps. You will train customer staff, analyze failures, and implement improvements while following safety SOPs.

Scheduling is Monday–Friday, 7:45 AM–4:45 PM, with occasional weekends and local/abroad travel.

Qualifications

• Bachelor’s degree plus 2 years of experience, or associate degree with 5 years in a related field service.
• Alternatively, 5–7 years field service experience in electronics/technical areas.
• Must read and comprehend material in English.

Responsibilities

• Inspect, evaluate, and service infusion pumps to ensure proper function and safety.
• Install, check out, operate, maintain, repair, and modify equipment.
• Provide guidance and training to customer personnel on operation and maintenance.
• Analyze equipment failures and recommend corrective actions.
• Adhere to environmental, health, and safety SOPs and document maintenance.

Skills

Computer literacy

English proficiency

Problem solving

Independent work

Willingness to travel

Education

Bachelor’s degree + 2 years experience or associate degree +5 years experience

Job description

QUALITY CONSULTING GROUP, a leader inthe pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you’ll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA.

Responsibilities:

• Candidates will be responsible for covering nearby regions and traveling across different areas of the island, visiting hospitals and healthcare facilities throughout Puerto Rico.
• As part of their duties, they will inspect, evaluate, and service infusion pumps, ensuring proper functionality and compliance with established quality and safety standards.
• Installs, checks out, operates, maintains, repairs, and modifies equipment.
• Provides guidance and training to customer personnel in establishing operation, maintenance, and inspection procedures and techniques.
• Analyzes equipment failures to determine cause and recommends corrective action.
• Advice and assists in effecting design changes to improve equipment efficiency and/or reduce cost of operation.
• Devises and implements preventive maintenance programs and keeps performance and maintenance records on equipment.
• Participates in installation planning phase.
• Assists technologists and/or management in evaluation of device problems, procedural issues, and documentation and quality issues.
• Adhere to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.
• Schedules service calls with customers in accordance with current procedures published by national and regional management.
• Repair devices in accordance with specific documents or SOP’s and complete necessary service documentation.
• Performs tests/diagnoses of systems.
• Identifies and implements corrective actions on processes and non-conformance issues covered by documentation in accordance with Quality/Regulatory requirements.
• Conducts all roles and responsibilities with the ethics and compliance platform.

Qualifications:

• Bachelor’s Degree plus 2 years of experience, or associate degree plus 5 years of experience in a related field service, electronics, technical, etc., or In lieu of degree, 5-7 years field service experience.
• Computer Literate.
• Ability to read and comprehend material written in English.
• Problem solving skills.
• Ability to work independently.
• Willing to travel (locally and abroad).
• Overtime may be required at times.
• May require working some holidays and weekends.
• Required have own vehicle.
• Available for 1st shift.
• Monday – Friday, 7:45 AM – 4:45 PM.
• Weekends as needed.

Allowances:

• Car Allowance: up to $600.00.
• Cellphone Allowance: up to $50.00.

Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.