End User Technology Engineer

Optomi; Miami, Fort Lauderdale, Town of Florida (FL, FL, NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Optomi, in partnership with one of our premier clients, seeks an experienced Workplace Services Engineer to support enterprise End User Computing (EUC) and workplace technology environments. You will provide hands-on engineering across Windows and macOS, and coordinate an offshore support team to ensure seamless operations.

The role emphasizes strong endpoint management, troubleshooting, and vulnerability remediation, along with collaboration with IT leaders and vendors to drive automation and

Qualifications

• Hands-on experience supporting Windows and macOS in enterprise environments.
• Experience with Jamf, SCCM, Active Directory and Microsoft 365.
• Strong troubleshooting across endpoint hardware, OS, networking, and connectivity.
• Experience coordinating offshore teams and vendors.

Responsibilities

• Engineer and troubleshoot Windows and macOS endpoint environments using Jamf and SCCM.
• Lead endpoint refreshes, migrations, patching, and vulnerability remediation.
• Coordinate offshore support team and external vendors for EUC initiatives.
• Support AD, Microsoft 365, and hybrid infrastructure operations.
• Identify automation opportunities and maintain up-to-date documentation.

Skills

Endpoint management

Troubleshooting

Automation

Vulnerability remediation

Hybrid infrastructure

Communication

Tools

Jamf

SCCM

Active Directory

Microsoft 365

Job description

Optomi, in partnership with one of our premier clients, is seeking an experienced Workplace Services Engineer to support enterprise End User Computing (EUC) and workplace technology environments. This role will provide hands-on engineering and operational support across Windows and macOS environments while helping lead and coordinate an offshore support team.

The ideal candidate brings strong experience with endpoint management, troubleshooting, automation, vulnerability remediation, and hybrid infrastructure. This individual should be comfortable working independently, collaborating across IT teams and vendors, and communicating directly with business and technology leadership.

What the Right Candidate will Enjoy:

• Supporting a broad range of workplace technology initiatives, including equipment refreshes, migrations, vulnerability remediation, and endpoint improvements!
• Working directly with IT leadership and business stakeholders!
• Taking ownership of operational challenges and identifying opportunities for automation and process improvement!
• Working in a collaborative environment where engineers are encouraged to step outside their traditional responsibilities when needed!

Experience of the Right Candidate:

• Strong hands-on experience supporting enterprise Windows and macOS environments, including Mac and PC troubleshooting.
• Experience with endpoint management technologies such as Jamf and SCCM, along with Active Directory and Microsoft 365.
• Strong troubleshooting skills across endpoint hardware, operating systems, networking, Wi-Fi, and hybrid infrastructure.
• Strong networking and troubleshooting skills with the ability to diagnose complex endpoint and connectivity issues.
• Experience supporting patching, vulnerability remediation, equipment refreshes, migrations, and change management activities.
• Ability to provide technical leadership and coordinate offshore teams, vendors, and other support resources.
• Strong communication skills and a proactive mindset toward automation, process improvement, and operational efficiency.

Responsibilities of the Right Candidate:

• Engineer, support, and troubleshoot enterprise Windows and macOS endpoint environments using Jamf, SCCM, and related technologies.
• Lead and support endpoint refreshes, migrations, vulnerability remediation, patching, and other EUC operational initiatives.
• Troubleshoot complex hardware, software, networking, Wi-Fi, and connectivity issues.
• Provide day-to-day technical leadership and coordination for an offshore support team and external vendors.
• Support Active Directory, Microsoft 365, and broader hybrid infrastructure operations.
• Identify automation and process improvement opportunities while maintaining documentation, procedures, and operational standards.
• Partner with IT leadership and business stakeholders to communicate technical issues, risks, and project progress.