Jr. Service Desk Analyst

Optomi; Columbia Township (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Optomi, in partnership with a leading organization, seeks a Jr. Service Desk Analyst to provide hands-on technical support to internal employees in a fast-paced corporate environment.

This onsite role combines end-user support, hardware and software troubleshooting, device configuration, and workstation deployment. The right candidate will be enthusiastic, customer-focused, eager to learn, and excited to build their career in a corporate IT environment.

Qualifications

• 0-2 years of help desk, service desk, desktop support, or similar IT experience.
• Strong customer service and end-user support skills.
• Experience building, testing, configuring, or deploying PCs.
• Working knowledge of Windows 11, macOS, and iOS.
• Experience supporting Microsoft 365 / Office 365.
• Strong written and verbal communication skills.

Responsibilities

• Provide onsite technical support to internal employees and visitors.
• Diagnose and resolve hardware, software, and peripheral issues.
• Configure and support PCs, laptops, virtual machines, and mobile devices.
• Build, test, and deploy workstations and software packages.
• Install, update, and manage software using internal IT tools.
• Respond to support requests through tickets, phone, chat, email, and in-person interactions.
• Troubleshoot issues involving Windows 11, macOS, iOS, Microsoft 365, and common peripherals.
• Document issues, resolutions, and user interactions accurately.
• Escalate complex issues to the appropriate technical teams when needed.
• Stay current on supported technologies, applications, and IT procedures.
• Provide a high level of customer service while managing multiple requests.

Skills

Customer service

End-user support

Troubleshooting

Communication

Multitasking

Detail-oriented

Education

Associate's degree in Information Systems

Tools

Windows 11

macOS

iOS

Microsoft 365

Job description

Optomi, in partnership with a leading organization, is seeking a Jr. Service Desk Analyst to provide hands-on technical support to internal employees in a fast-paced corporate environment.

This onsite role combines end-user support, hardware and software troubleshooting, device configuration, and workstation deployment. The right candidate will be enthusiastic, customer-focused, eager to learn, and excited to build their career in a corporate IT environment. They will serve as the primary onsite IT contact, helping employees resolve day-to-day technology issues while supporting PCs, laptops, mobile devices, and other peripherals.

What the Right Candidate Will Enjoy:

• Supporting end users with hardware, software, and technical issues
• Serving as the primary onsite IT contact for employees
• Troubleshooting PCs, laptops, mobile devices, and peripherals
• Building, testing, configuring, and deploying computers and software
• Working with Windows 11, macOS, and iOS devices
• Providing hands-on technical support in a corporate environment
• Learning new technologies, applications, and IT processes
• Taking ownership of issues from initial request through resolution
• Helping maintain a positive and productive end-user experience

Experience of the Right Candidate:

• 0-2 years of help desk, service desk, desktop support, or similar IT experience
• Strong customer service and end-user support skills
• Experience building, testing, configuring, or deploying PCs
• Working knowledge of Windows 11, macOS, and iOS
• Experience supporting Microsoft 365 / Office 365
• Strong written and verbal communication skills
• Ability to quickly learn new applications, systems, and technologies
• Strong troubleshooting, multitasking, and organizational skills
• Self-motivated, detail-oriented, and comfortable working independently
• Ability to work effectively in a fast-paced corporate environment

Responsibilities of the Right Candidate:

• Provide onsite technical support to internal employees and visitors
• Diagnose and resolve hardware, software, and peripheral issues
• Configure and support PCs, laptops, virtual machines, and mobile devices
• Build, test, and deploy workstations and software packages
• Install, update, and manage software using internal IT tools
• Respond to support requests through tickets, phone, chat, email, and in-person interactions
• Troubleshoot issues involving Windows 11, macOS, iOS, Microsoft 365, and common peripherals
• Document issues, resolutions, and user interactions accurately
• Escalate complex issues to the appropriate technical teams when needed
• Stay current on supported technologies, applications, and IT procedures
• Provide a high level of customer service while managing multiple requests

Nice-to-Have Experience:

• CompTIA A+, Apple, Microsoft, or other relevant IT certifications
• Associate's Degree in Information Systems or a related field
• Previous experience supporting a corporate or enterprise environment
• Experience with desktop management or software deployment tools
• Experience working independently in an onsite IT support environment
• Ability to lift and carry up to 60 lbs. of equipment when needed
• Willingness to respond to occasional after-hours urgent support requests