Service Desk Analyst

Optomi; Columbia Township (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Optomi, in partnership with a leading technology organization, is seeking a Service Desk Analyst in Columbia, Missouri. This fully onsite role requires five days per week in the office and is a six-month contract-to-hire that may convert to permanent employment.

The analyst will be the primary onsite IT contact, providing hands-on technical support to internal employees and executives, resolving hardware and software issues, configuring devices, and delivering a positive support experience.

Qualifications

• 1-3 years of Service Desk, Help Desk, Desktop Support, or IT Support experience.
• Strong customer service and end-user support skills.
• Hands-on experience building, configuring, testing, and deploying PCs.
• Experience troubleshooting Windows 11 hardware and software issues.
• Familiarity with macOS, iPhones, and other iOS devices.
• Excellent written and verbal communication skills.
• Positive attitude, learning aptitude, and enthusiasm for corporate IT.

Responsibilities

• Provide face-to-face, phone, chat, email, and ticket-based support.
• Troubleshoot hardware, software, connectivity, and peripheral issues.
• Configure new and existing PCs, laptops, virtual machines, and mobile devices.
• Build, test, and deploy software packages to workstations and laptops.
• Support Windows 11, macOS, iOS, and Microsoft 365 environments.
• Install, update, and manage software using desktop management tools.
• Serve as the primary onsite contact for technical issues.
• Escalate complex problems and collaborate with additional IT teams.
• Maintain accurate documentation and respond to requests promptly.
• Support occasional offsite meetings and urgent after-hours calls.
• Lift and carry workstations, printers, and other equipment weighing up to 60 pounds.

Skills

Customer service

End-user support

Hardware troubleshooting

Software troubleshooting

Office 365 support

Education

Associate degree in Information Systems

Tools

Ticketing tools

Desktop management tools

Job description

Help keep employees productive as the go-to person for their everyday technology needs. If you enjoy solving problems, working directly with users, and getting hands-on with computers, this could be the perfect opportunity to grow your corporate IT career!

Optomi, in partnership with a leading technology organization, is seeking a Service Desk Analyst in Columbia, Missouri.

Position Summary

This is a fully onsite opportunity in Columbia, requiring five days per week in the office.

This is a six-month contract-to-hire position expected to convert to a permanent role. The Service Desk Analyst will serve as the primary onsite IT contact, providing hands-on technical support to internal employees and executives.

This is an end-user-focused position responsible for resolving hardware and software issues, configuring and deploying devices, and delivering a positive support experience. The ideal candidate is enthusiastic, customer-focused, eager to learn, and excited to grow within a corporate IT environment.

Must-Haves

• 1-3 years of Service Desk, Help Desk, Desktop Support, or IT Support experience
• Strong customer service and end-user support skills
• Hands-on experience building, configuring, testing, and deploying PCs
• Experience troubleshooting Windows 11 hardware and software issues
• Familiarity with macOS, iPhones, and other iOS devices
• Excellent written and verbal communication skills
• Positive attitude, strong learning aptitude, and enthusiasm for corporate IT

Additional Experience

• Microsoft 365 or Office 365 support
• Laptop, mobile-device, and peripheral configuration
• Software installation, updates, and deployment
• Desktop management and ticketing tools
• CompTIA A+, Apple, Microsoft, or similar certifications
• Associate degree or technical training in Information Systems
• Executive or corporate end-user support

Main Responsibilities

• Provide face-to-face, phone, chat, email, and ticket-based support
• Troubleshoot hardware, software, connectivity, and peripheral issues
• Configure new and existing PCs, laptops, virtual machines, and mobile devices
• Build, test, and deploy software packages to workstations and laptops
• Support Windows 11, macOS, iOS, and Microsoft 365 environments
• Install, update, and manage software using desktop management tools
• Serve as the primary onsite contact for technical issues
• Escalate complex problems and collaborate with additional IT teams
• Maintain accurate documentation and respond to requests promptly
• Support occasional offsite meetings and urgent after-hours calls
• Lift and carry workstations, printers, and other equipment weighing up to 60 pounds

What the Right Candidate Will Enjoy

• Working directly with employees and helping resolve everyday technology issues
• Becoming the trusted, go-to onsite resource for IT support
• Building, configuring, testing, and deploying computers and software
• Supporting both Windows and Apple devices
• Troubleshooting a variety of hardware and software problems
• Working independently while collaborating with broader technical teams
• Continuously learning new applications, devices, and support processes
• Building valuable experience within a fast-paced corporate IT environment