Jr. Member Solutions Representative

DORT FINANCIAL CU; Grand Blanc (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Supplemental life insurance

HSA plans

FSA plans

Tuition reimbursement

LegalShield

Pet benefits

Employee Assistance Program

Telemedicine

401(k) match

Paid time off

Holidays

Job summary

DORT FINANCIAL CU is seeking a Jr. Member Solutions Representative to join our Grand Blanc, MI team.

This full-time clerical role focuses on protecting assets by handling member communications, investigations, negotiations, and collection efforts under Risk Services. The ideal candidate will have a high school diploma, experience in consumer loan collections preferred, and excellent communication, organization, and problem-solving skills.

Qualifications

• High school diploma or equivalent.
• Consumer loan collections or related experience preferred.
• Strong attention to detail and professionalism.
• Ability to manage a high volume of calls efficiently.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Help protect the credit union's assets by minimizing delinquency and losses through effective member communication, investigation, negotiation, and collection efforts.
• This role also supports loss prevention and recovery initiatives within Risk Services.

Skills

Communication

Detail-oriented

Call handling

Multitasking

Customer service

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Jr. Member Solutions Representative

Full Time Clerical Administration, Grand Blanc, MI, US 3 Attachments

Make an Impact. Build Your Career.

We're looking for team members who are passionate about enriching the lives of our members, employees, and communities. Guided by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism, we strive to be a leader in financial services while fostering a culture of excellence, growth, and community involvement.

Why Join Us?
Enjoy a comprehensive benefits package available on your first day, including:

• Medical, dental, and vision insurance
• Life, AD&D, disability, and supplemental life insurance
• HSA and FSA plans
• Tuition reimbursement for full-time team members
• LegalShield, Pet Benefits, Employee Assistance Program, and Telemedicine
• 401(k) with company match and safe harbor contributions
• Paid time off and holidays

Jr Member Solutions Representative

Position Purpose:
Help protect the credit union's assets by minimizing delinquency and losses through effective member communication, investigation, negotiation, and collection efforts. This role also supports loss prevention and recovery initiatives within Risk Services.

Qualifications:

• High school diploma or equivalent
• Consumer loan collections or related experience preferred
• Strong attention to detail and professionalism
• Ability to manage a high volume of calls efficiently
• Excellent communication, organization, and problem‑solving skills

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*