Jr. Member Solutions Representative

Dort Financial Credit Union; Grand Blanc (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

HSA/FSA plans

Tuition reimbursement

LegalShield

Pet benefits

Employee Assistance Program

Telemedicine

401(k) match

Paid time off

Job summary

Dort Financial Credit Union is seeking a Jr. Member Solutions Representative in Grand Blanc, MI. The role focuses on protecting assets through member contact, investigations, negotiations, and collections within Risk Services. It requires strong communication and attention to detail.

Full-time clerical position with benefits; sponsorship not available. Prior loan collections experience is preferred and the ability to handle high call volumes is essential.

Qualifications

• High school diploma or equivalent.
• Consumer loan collections or related experience preferred.
• Strong attention to detail and professionalism.
• Ability to manage a high volume of calls efficiently.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Help protect the credit union's assets by minimizing delinquency and losses through effective member communication, investigation, negotiation, and collection efforts.
• Support loss prevention and recovery initiatives within Risk Services.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Jr. Member Solutions Representative

Full Time Clerical Administration, Grand Blanc, MI, US 3 Attachments

2 days ago Requisition ID: 2168

Make an Impact. Build Your Career.

We're looking for team members who are passionate about enriching the lives of our members, employees, and communities. Guided by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism, we strive to be a leader in financial services while fostering a culture of excellence, growth, and community involvement.

Why Join Us?
Enjoy a comprehensive benefits package available on your first day, including:

• Medical, dental, and vision insurance
• Life, AD&D, disability, and supplemental life insurance
• HSA and FSA plans
• Tuition reimbursement for full-time team members
• LegalShield, Pet Benefits, Employee Assistance Program, and Telemedicine
• 401(k) with company match and safe harbor contributions
• Paid time off and holidays

Jr Member Solutions Representative

Position Purpose:
Help protect the credit union's assets by minimizing delinquency and losses through effective member communication, investigation, negotiation, and collection efforts. This role also supports loss prevention and recovery initiatives within Risk Services.

Qualifications:

• High school diploma or equivalent
• Consumer loan collections or related experience preferred
• Strong attention to detail and professionalism
• Ability to manage a high volume of calls efficiently
• Excellent communication, organization, and problem-solving skills

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*