Jr. Member Solutions Representative

Dort Financial Credit Union; Grand Blanc (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life/AD&D and Disability Insurance

HSA and FSA plans

Tuition reimbursement

LegalShield

Pet Benefits

Employee Assistance Program

Telemedicine

401(k) with safe harbor matching

Referral bonus program

Paid time off including holidays

Job summary

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live.

At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members.

Qualifications

• Minimum formal education is a high school graduate.
• Experience in consumer loan collections or related field preferred.
• Candidate should demonstrate strong attention to detail, professionalism and the ability to handle a high volume of calls.

Responsibilities

• Collect delinquent loans and minimize losses by contacting members, investigating, negotiating and collecting.
• Work to recover or prevent losses in other risk services.

Skills

Attention to detail

Professionalism

Strong communication

Call volume management

Negotiation

Customer service

Education

High School Diploma

Job description

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

Benefits

• medical, dental, and vision insurance
• Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent
• HSA and FSA plans
• tuition reimbursement for full-time team members.
• LegalShield
• Pet Benefits
• Employee Assistance Program
• Telemedicine
• matching 401 (k) including a safe harbor
• a referral bonus program
• paid time off including holidays.

Purpose of Position: Collects delinquent loans. Minimize credit union losses by controlling loan delinquency through communications, investigations, negotiations, and collection with members. Work to recover and/or prevent losses in other risk services.

Minimum Formal Education: High School Graduate

Experience: Consumer Loan Collections or related experience preferred

The ideal candidate will demonstrate strong attention to detail, professionalism, and the ability to manage a high volume of calls efficiently.

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*