IT Support Specialist - Manufacturing | Anoka

Dahl Consulting; Anoka (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Dahl Consulting is seeking an IT Support Specialist to join our global manufacturing client in Anoka, MN. This on-site role covers Windows and iOS support across a large enterprise, with hands-on troubleshooting, ticket ownership, and collaboration with senior IT staff.

The position runs M-F with a 6:00 AM–4:30 PM shift and requires initial on-site training. Compensation is $25-28 per hour as a W2 employee, with benefits and a focus on timely issue resolution in a manufacturing environment.

Qualifications

• 3+ years supporting Windows and iOS environments in large enterprises.
• Strong knowledge of Windows 10/11, Office 365, iOS, and device management.
• Experience with SCCM, Azure AD, Active Directory, and Office 365 administration.
• Ability to meet the physical demands of supporting onsite manufacturing operations.

Responsibilities

• Provide hands-on technical support to end-users, production teams, and IT leadership.
• Troubleshoot hardware, software, operating systems, and network issues.
• Take ownership of tickets and drive timely resolutions in line with SLAs.
• Document troubleshooting steps and resolutions; develop knowledge base articles.

Skills

Windows support

iOS support

Active Directory

Azure AD

O365 administration

SCCM

Networking basics

Ticketing systems

Customer service

Tools

Freshservice

Job description

IT Support Specialist

Location: Anoka, MN

Job Type: ASAP through end of February (to cover a leave of absence)

Shift: F-M 6:00AM – 4:30PM (Includes 30 minute lunch)

On-Site Training: Approximately 2 weeks training Monday–Friday 8:00AM – 4:00PM (duration depends on success of training)

Compensation: $25-28/hr W2

Industry: Electrical Connection & Protection Solutions

About the Role

We are representing a global manufacturing organization known for delivering highly engineered electrical and protection solutions. Their complex production environment requires a responsive and knowledgeable IT support presence. We are seeking an IT Support Specialist to provide hands-on technical support, resolve end-user issues, and maintain smooth IT operations across the facility. In this role, you will support end-users, production teams, and IT leadership within a dynamic manufacturing setting. You will troubleshoot issues that impact systems, equipment, and operations while working closely with senior IT professionals to ensure timely and accurate problem resolution.

Key Responsibilities

• Address assigned IT issues using strong analytical and problem-solving skills.
• Escalate and collaborate with Senior Support Specialists on advanced technical tasks.
• Work with leadership to understand IT Support customer needs, processes, and procedures.
• Troubleshoot hardware, software, operating systems, and network issues.
• Take ownership of tickets and drive timely resolutions in alignment with SLAs.
• Analyze, diagnose, and resolve end-user technical problems.
• Provide remote support using standard enterprise support tools.
• Coordinate with internal teams and management to expedite issue resolution.
• Accurately document troubleshooting steps, issue details, and resolutions.
• Develop and submit knowledge base articles for review.
• Participate in on-call support during non-business hours as needed.
• Support IT projects and other assigned tasks within the environment.

Qualifications

• 3+ years supporting Windows and iOS environments in large enterprises.
• Strong knowledge of Windows 10/11, Office 365, iOS, and device management.
• Experience with SCCM, Azure AD, Active Directory, and O365 administration.
• Working knowledge of disk imaging and PXE booting through SCCM.
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs.
• Experience supporting deployment or changes to networking infrastructure.
• Ability to maintain accurate IT asset inventory.
• Strong customer service and relationship-management skills.
• Advanced troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• High attention to detail with strong documentation habits.
• Motivated to continuously expand technical knowledge.
• Experience working with ticketing systems (Freshservice is a plus).
• Ability to meet the physical demands of supporting onsite manufacturing operations.

Preferred Qualifications

• Experience supporting IT in a manufacturing environment.
• Prior experience contributing to IT knowledge base content.
• Familiarity with enterprise remote support tools and workflows.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!