Jr IT Specialist

Revibe Health; United States; Remote; USD 33,000 - 41,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Hands-on leadership

Competitive benefits

AI-forward environment

Job summary

Revibe Health is hiring a Junior IT Specialist to support multiple healthcare systems and pharmacy operations in a fully remote role.

You will gain exposure to IT tasks across several platforms, work with our Director of Technology, and help improve efficiency through automation and documentation. Texas or Oklahoma candidates are preferred for local ties.

Qualifications

• 1–3 years of IT support, systems support, or technical customer-service experience.
• Experience with Google Workspace, JumpCloud, Quickbase, Windows and macOS, Remote device support.
• Interest in AI, automation, scripting, or improving processes.

Responsibilities

• Managing incoming IT support requests and serving as a first point of contact for employees.
• Troubleshooting computers, printers, scanners, phones, connectivity, browsers, and cloud applications.
• Assisting with onboarding and offboarding, user account requests, and vendor coordination.
• Monitoring devices, system alerts, and recurring technical problems; testing fixes and documenting steps.

Skills

IT support

Troubleshooting

Remote work

Documentation

Communication

Tools

Google Workspace

JumpCloud

Quickbase

Windows

macOS

APIs & integrations

JavaScript

Python

Google Apps Script

Job description

Build Your IT Career While Making an Immediate Impact

We're looking for a motivated Junior IT Specialist who is ready to grow their technology career while supporting a fast-moving organization.

This is not a role where you'll spend every day doing the exact same thing. You'll gain exposure to multiple areas of IT, including technical support, cloud applications, user accounts, device management, business systems, websites, automation, security, vendor coordination, and technical projects.

You'll work closely with our Director of Technology while gradually taking ownership of routine support and technology operations. If you enjoy troubleshooting problems, learning new systems, using technology to make work more efficient, and figuring things out when the answer is not immediately obvious, this could be a great opportunity for you.

This is a fully remote position. Candidates located in Texas or Oklahoma are preferred.

What We Offer

• Remote Work -- work from home while supporting employees across multiple locations
• Growth Opportunity -- build experience across a wide variety of IT systems and functions beyond traditional help-desk support. As we grow, you grow with us.
• Hands On Leadership-- you aren't just another cog in the machine. We take an active role in your development.
• Competitive benefits-- in addition to the flexibility of remote work, we provide Paid Health Insurance, 3 weeks of PTO, 401(k), free Group Life Insurance, and an Employee VIP program
• AI-Forward Environment -- use AI, scripting, and automation responsibly to improve the way we work.

Who We Are

As a Junior IT Specialist you'll provide technology assistance across multiple organizations operating within healthcare and pharmacy environments. We support a number of state-of-the-art medical clinics called Revibe Health that offer treatment for a variety of men and women's health issues from hormone replacement therapy to weight loss. Revibe Health's goal is to improve the quality of life for their patients so that they can look and feel their best as they continue to age.

Additionally, as a Junior IT Specialist you'll support a rapidly expanding compounding pharmacy known as Dynamic Rx Labs that currently provides custom-medication to patients across 13 states and growing. Dynamic Rx Labs has grown exponentially in the past few years and this position will play a big role in helping the pharmacy continue to do so.

Who You Are

You’re someone who genuinely enjoys technology and likes figuring out why something isn’t working. You don’t need to know everything already. What matters most is that you can research unfamiliar problems, test possible solutions, communicate clearly, follow established procedures, and recognize when something should be escalated.

You’ll be a great fit for this Junior IT Specialist role if you have:

• Strong general technology knowledge and a desire to continue learning
• A structured approach to troubleshooting and problem-solving
• Strong written and verbal communication skills
• Patience when helping employees with technical issues
• Good organization, documentation, and follow-through
• The ability to work independently in a remote environment
• Sound judgment about when to solve a problem and when to raise it
• Comfort receiving feedback and working within established procedures
• An interest in AI, automation, scripting, or improving inefficient processes
• Careful judgment when working with confidential or security-sensitive information

Experience for this Junior IT Specialist role can come from professional employment, internships, school, certifications, freelance work, personal projects, or a home lab.

Your Day May Include

• Managing incoming IT support requests and serving as a first point of contact for employees
• Troubleshooting computers, printers, scanners, phones, connectivity issues, browsers, and cloud applications
• Helping employees with approved password, account, access, and permission requests
• Supporting employee onboarding and offboarding
• Monitoring devices, system alerts, automation limits, integrations, and recurring technical problems
• Performing routine administration within systems such as Google Workspace, JumpCloud, Quickbase, and other business applications
• Opening and managing vendor support cases
• Keeping track of devices, accounts, software, licenses, integrations, and vendors
• Testing technical fixes and confirming that problems have been resolved
• Creating troubleshooting guides, standard operating procedures, and employee instructions
• Researching technical solutions and presenting clear recommendations
• Identifying repetitive work that could be simplified or safely automated
  Providing regular updates on open issues, recurring problems, system health, and technology needs

Preferred Experience

We would especially like to hear from candidates with 1--3 years of IT support, systems support, or technical customer-service experience.

Experience with any of the following is helpful but not required:

• Google Workspace
• JumpCloud
• Quickbase
• Windows and macOS
• Remote device support
• JavaScript
• Python
• Google Apps Script
• APIs and integrations
• Workflow automationWordPress
• Online booking systems
• VoIP or business phone systems
• AI-assisted research, troubleshooting, coding, or documentation
• Healthcare, pharmacy, or another regulated industry

We care about experience, but technical curiosity, reliability, good judgment, and the ability to learn are just as important.

Hours

Full-Time, Monday--Friday from 8:00am - 5:00pm CST

This is a remote, hourly, non-exempt W-2 position.

Candidates located in Texas or Oklahoma are preferred.

If you're looking for an opportunity to expand your IT skills, solve meaningful problems, and grow into a well-rounded technology professional, we'd like to hear from you.

Vigor and its affiliated organizations provide equal employment opportunities to all employees and applicants for employment without regard to any status protected by applicable federal, state, or local law.

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The pay range for this role is:

24 - 30 USD per hour(Remote)