IT Analyst II

Horizontal Talent; Valley (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Horizontal Talent is seeking an IT Analyst II to support a manufacturing environment with hands-on problem solving, business process analysis, and end-user support. The role encompasses Windows PC/Server administration, Azure/Intune management, and printer support in a fast-paced setting.

You will analyze business needs, define IT solutions, document workflows, and contribute to tickets and dashboards while maintaining service quality in a production-focused operation.

Qualifications

• 7+ years hands-on IT infrastructure support experience.
• Strong Windows PC/Server administration knowledge.
• Experience with Azure and Intune administration.
• Fundamentals of LAN/WAN, TCP/IP, VLANs and NAC.
• Printer support experience (HP and Zebra).
• Ability to analyze business processes and capture requirements.

Responsibilities

• Support Windows PCs and Windows Server OS in an onsite environment.
• Assist with Azure and Intune administration and device management.
• Troubleshoot printers including HP and Zebra in manufacturing settings.
• Apply networking fundamentals to resolve LAN/WAN, TCP/IP, VLANs, NAC issues.
• Collaborate with stakeholders to analyze business needs and define IT solutions.
• Document processes, map future-state workflows, capture high-level requirements.
• Identify issues, investigate root causes, and work toward solutions.
• Support a production-focused environment with quality and responsiveness.
• Contribute to ticket management and dashboards as needed.

Skills

IT infrastructure

Windows systems

Azure/Intune

Networking basics

Printer support

Business analysis

Troubleshooting

Communication

Background check ready

Education

High school diploma or equivalent

Tools

Azure

Intune

Job description

We are seeking an IT Analyst II to support a manufacturing environment with hands-on technical problem solving, business process analysis, and end-user support. This role offers the opportunity to work on a wide range of infrastructure and support needs while helping improve systems, processes, and user experience.

Responsibilities

• Support Windows PCs and Windows Server operating systems in a hands-on, onsite environment.
• Assist with Azure and Intune administration and device management tasks.
• Provide troubleshooting and support for printers, including HP and Zebra models used in manufacturing settings.
• Apply networking fundamentals to help resolve issues involving LAN/WAN, TCP/IP, VLANs, and NAC.
• Partner with stakeholders to analyze business needs and define IT solutions.
• Document business processes, map future-state workflows, and capture high-level requirements.
• Help identify issues, investigate root causes, and work toward practical resolutions with moderate direction.
• Support a production-focused environment while maintaining service quality and responsiveness.
• Contribute to ticket management, dashboards, and ongoing operational improvements as needed.

Skills

• 7+ years of hands-on IT infrastructure support experience.
• Strong experience supporting Windows PCs and Windows Server OS.
• Experience with Azure and Intune.
• Working knowledge of networking fundamentals, including LAN/WAN, TCP/IP, VLANs, and NAC.
• Experience supporting HP and Zebra printers.
• Ability to analyze business processes and gather requirements.
• Strong troubleshooting skills and the ability to work through issues with moderate guidance.
• Clear communication and collaboration skills.
• High school diploma or equivalent required.
• Must be able to complete a background check and drug screen upon offer.
• Export control requirements apply.

Preferred Skills

• Experience supporting IT in a manufacturing plant environment.
• Microsoft 365, Office 365, and Microsoft Teams support experience.
• ITSM experience.
• Management of Change (MOC) experience.
• Experience managing IT dashboards and ticket queues.
• Site vulnerability management experience.
• Experience in a regulated environment, such as FDA- or GMP-related operations.
• Familiarity with process mapping and documentation best practices.

Horizontal Talent is committed to fostering a diverse, equitable, and inclusive workplace where all qualified candidates feel valued and supported. We welcome applicants from all backgrounds and encourage you to apply if you bring the skills and experience needed for this role.