Jr. Helpdesk Technician

Perstechinc; Illinois; On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company is seeking a Junior Helpdesk Technician for onsite support at Scott Air Force Base. The role involves ensuring compliance with IT security guidelines, managing IT assets, and providing customer support to clinical providers. Candidates should be US citizens with Security+ certification, have at least four years of related experience, and must be able to troubleshoot applications used in medical settings. A commitment to diversity and equal employment opportunity is emphasized.

Qualifications

• US Citizen with Security+ certification and ability to obtain Secret Clearance.
• Minimum of 4 years of related experience preferred.
• Ability to lift up to 25lbs occasionally.
• Help desk support experience preferred.
• Prefer applicants with previous work with USAF or DoD.

Responsibilities

• Ensure compliance with computer and information security guidelines.
• Assist with inventory management of IT assets.
• Support and manage government furnished mobile devices and phone systems.
• Open, track, and resolve work tickets.
• Provide customer support as directed by Government.

Skills

Help desk support experience

Troubleshooting MS Office products

Experience with HIPAA regulations

IT Asset Management

Education

Security+ certification

Job description

Job Description

Ellumen, named a three-time Top Workplace by the Washington Post, is a small business headquartered in Silver Spring, MD. We provide a broad spectrum of information technology and ancillary services to government and commercial customers primarily within the healthcare delivery domain.

We seek a Junior level Helpdesk Technician to support Ellumen's contract with the US Air Force for Medical Information Technology Network & Desktop Support Services located at the 375th Medical Group at Scott Air Force Base, IL. This position provides support services to the USAF clinical providers so that they can better serve our wounded warriors. This position is entirely onsite with no travel expected.

Responsibilities

• Ensure compliance with all computer and information security guidelines and directives, including those defined by the Privacy Act, HIPAA, The Joint Commission, and applicable DoD and AF guidance.
• Information Technology (IT) Asset Management (ITAM). Assist with inventory management when needed.
• Telecommunications support – assist in the management, support and tracking of the government furnished mobile devices as well as the phone systems utilized in the facility.
• Open, track, and resolve work tickets with NCC, NOSC help desk and/or Global Service Center (GSC). Other duties as assigned.
• Provide customer support to users as directed by Government.

Qualifications

• US Citizen with Security+ certification and ability to obtain and maintain a Secret Clearance
• Minimum of 4 years of related experience preferred
• Ability to lift up to 25lbs occasionallyExperience with HIPPA regulations and compliance preferred
>Must be able to troubleshoot MS Office products, SharePoint, Genesis, and other medical applications used within the facility
• Help desk support experience preferred
• Previous work with govt. customer such as USAF or DoD preferred.
• Must have required vaccines to work in medical facility IAW DODI 6205_02, DHA-PI 605_34 and AFI48-110. (Seasonal Influenza, Hepatitis B, MMR, Varicella, and Tdap, as well as a baseline tuberculosis)

We are committed to creating a diverse environment and proud to be an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or protected veteran status.