Jr. Helpdesk Technician

Persistent Technology, Inc.; Shiloh (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Persistent Technology Inc. is seeking a Junior level Helpdesk Technician to support the US Air Force contract for Medical Information Technology Network & Desktop Support at the 375th Medical Group, Scott Air Force Base, IL.

The role is onsite with no travel, supporting clinical providers to improve care delivery. Responsibilities include incident ticket management, asset tracking, and telecommunication support for government devices.

Qualifications

• Must be US citizen with Security+ certification and ability to obtain/maintain a Secret Clearance.
• Minimum of 4 years of related experience preferred.
• Ability to lift up to 25 lbs occasionally.
• Experience with HIPAA regulations and compliance preferred.
• Troubleshoot MS Office products, SharePoint, Genesis, and other medical applications.

Responsibilities

• Ensure compliance with computer and information security guidelines including Privacy Act, HIPAA, Joint Commission, and DoD/AF guidance.
• IT Asset Management; assist with inventory management when needed.
• Telecommunications support for government-furnished mobile devices and facility phone systems.
• Open, track, and resolve work tickets with NCC, NOSC help desk and/or GSC; other duties as assigned.
• Provide customer support to users as directed by Government.

Skills

Help desk

MS Office

HIPAA

Security+

Troubleshooting

Tools

SharePoint

Genesis

Job description

Job Description

We seek a Junior level Helpdesk Technician to support Persistent Technology Inc. contract with the US Air Force for Medical Information Technology Network & Desktop Support Services located at the 375th Medical Group at Scott Air Force Base, IL. This position provides support services to the USAF clinical providers so that they can better serve our wounded warriors. This position is entirely onsite with no travel expected.

Responsibilities

• Ensure compliance with all computer and information security guidelines and directives, including those defined by the Privacy Act, HIPAA, The Joint Commission, and applicable DoD and AF guidance.
• Information Technology (IT) Asset Management (ITAM). Assist with inventory management when needed.
• Telecommunications support – assist in the management, support and tracking of the government furnished mobile devices as well as the phone systems utilized in the facility.
• Open, track, and resolve work tickets with NCC, NOSC help desk and/or Global Service Center (GSC). Other duties as assigned.
• Provide customer support to users as directed by Government.

Qualifications

• US Citizen with Security+ certification and ability to obtain and maintain a Secret Clearance.
• Minimum of 4 years of related experience preferred.
• Ability to lift up to 25lbs occasionally.
• Experience with HIPPA regulations and compliance preferred.
• Must be able to troubleshoot MS Office products, SharePoint, Genesis, and other medical applications used within the facility.
• Help desk support experience preferred.
• Previous work with govt. customer such as USAF or DoD preferred.
• Must have required vaccines to work in medical facility IAW DODI 6205_02, DHA-PI 605_34 and AFI48-110. (Seasonal Influenza, Hepatitis B, MMR, Varicella, and Tdap, as well as a baseline tuberculosis).

We are committed to creating a diverse environment and proud to be an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or protected veteran status.