Jr Field Service Technician/Help Desk Representative

PrideStaff; Irvine (CA); Hybrid; USD 50,000 - 53,000; Full time

Job summary

PrideStaff is seeking a Jr Field Service Technician/Helpdesk to operate in the Irvine, CA area. This direct hire position offers a salary of $50K-$53K/year plus travel pay, with the total estimated earnings reaching $70K in the first year. The role requires up to 70% travel across the USA, Canada, and Mexico, with on-site responsibilities including machine installations and technical support. Ideal candidates will have 2-5 years of relevant engineering experience and proficiency in tools and software. A valid driver's license and clean record are essential.

Qualifications

• 2–5 years in Electrical or Mechanical Engineering preferred.
• Valid Driver’s License with a clean driving record.
• Familiarity with modern CNC principles is a plus.

Responsibilities

• Lead on-site machine installations and preventive maintenance.
• Diagnose and resolve equipment issues via phone and email.
• Advise customers on replacement parts and mechanical adjustments.
• Document all support queries within company systems.
• Provide technical support at regional trade shows.

Skills

Electrical or Mechanical Engineering

Building own computer

Building 3D printer

DIY projects

Mechanical, electrical/electronic components knowledge

Precision instruments proficiency

ASE Certification

ISO 9001 experience

Excellent organizational skills

Bilingual in Spanish

Tools

MS Office Suite

Job description

Jr Field Service Technician/Helpdesk for manufacturer located in the Irvine CA area.

Direct Hire position paying $50K-$53K/yr base + Travel Pay (Estimated OTE $70K+ the first year). When not traveling will report to the Irvine office working 8 am - 5 pm, M-F. Must have valid passport for travel, which is estimated to be about 70% of the time throughout USA, Canada, and Mexico.

Travel Requirements

• Capacity: Up to 70% travel (USA, Canada, and Mexico).
• Training Phase: Travel frequency will be higher during the initial training period to ensure full machine proficiency.

Key Responsibilities

• Field Operations: Lead on-site machine installations, routine preventive maintenance, and operator training at client facilities.
• Technical Support: Diagnose and resolve complex equipment issues via phone and email, maintaining a professional and helpful demeanor.
• Component Guidance: Advise customers on replacement parts and mechanical adjustments to optimize machine performance.
• Service Excellence: Adhere to service management principles and document all support queries within company systems.
• Industry Events: Provide technical support and equipment setup at regional trade shows and exhibitions.

Required Qualifications & Skills

• Experience: 2–5 years in Electrical or Mechanical Engineering, with a strong preference for backgrounds in Automation or Automotive sectors.
• Experience building own computer
• Experience building 3D printer or similar
• Experience with DIY projects
• Technical Knowledge: Comprehensive understanding of mechanical, electrical/electronic, and pneumatic components. Familiarity with modern CNC principles is highly preferred.
• Tool Proficiency: Expertise using precision instruments, including calipers, dial gauges, and micrometers.
• Compliance: ASE Certification and experience working within ISO 9001 standards are significant advantages.
• Soft Skills: Excellent organizational skills and a professional phone/email presence.
• Logistics: Must possess a valid Driver’s License with a clean driving record (No DUI).
• Software: Proficiency in MS Office Suite.

Preferred Qualifications

• Language: Bilingual proficiency in Spanish is highly desired for supporting the Mexico territory.

Compensation / Pay Rate (Up to): $50,000.00 - $53,000.00 Per Year