Jr. Desktop Support Consultant (In-Person Interview)

Sligo Software Solutions Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Sligo Software Solutions, Inc. is hiring a Jr. Desktop Support Consultant for an in-person interview in New York City. The role focuses on delivering high-quality technical support for hardware and software, with emphasis on endpoint management and security compliance.

The candidate will manage level 2 tickets, assist with onboarding/offboarding, and implement scripting (PowerShell) to streamline operations, while ensuring responsive service delivery to meet agency needs.

Qualifications

• 6+ years of IT experience in desktop support or related field.
• Experience supporting a range of development platforms and business applications beyond basic programming.

Responsibilities

• Handle level 2 tickets and assist level 1 when needed, including onboarding/offboarding staff.
• Use PowerShell scripting to improve platform management productivity.
• Administer corporate mobile device management solutions.
• Ensure platform security and compliance per the agency cybersecurity program.
• Test Group Policies and endpoint OS updates.
• Provide preventive maintenance, troubleshooting, and rapid resolution of infrastructure issues.

Skills

Desktop Support

PowerShell

Active Directory

VPN

Security best practices

Tools

MDT

Group Policy

Job description

Greetings from Sligo Software Solutions, Inc. !!

This is Vikram from SLIGO. We have an urgent requirement for Jr. Desktop Support Consultant (In-Person Interview) position with our client.

Title: Jr. Desktop Support Consultant (In-Person Interview)

Location: New York City, New York

Duration: 30 Months

Client: NY State - Department of Financial Services

Job ID: SLG - 26 - 12464

Respond by: 10/15/26 5:00 PM

• In-Person Interview****

Description

The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Duties

• Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner.
• Utilize PowerShell scripting to maximize productivity of platform management.
• Administer corporate mobile device management solution.
• Maintain platform security and compliance in alignment with agency's cyber security program to protect data.
• Test Group Policies and updates for endpoint OS.
• Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components.
• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.

Mandatory Requirements

• Experience (6+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Requirements

• This is an 100% Onsite.
• 36 Months experience in the field of Desktop Support.
• 36 Months experience with technical approaches in design, build testing, and debugging problems.
• 36 Months experience in mobile device management (MDM) solutions.
• 36 Months experience with Active Directory group policy standards.
• 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc).
• 36 Months of Windows 7 & 10 experience including 64 bit operating systems.
• 36 Months of scripting language experience - Power Shell preferred.
• 36 Months of experience with client-based security management tools including anti‑virus, PKI, HDD encryption, and general client based security hardening.
• 36 Months of experience with Window image deployment using MDT.
• 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing.
• 36 Months active Directory management experience.
• 36 Months experience with cyber security best practices and compliance.
• 36 Months experience with Intel workstation hardware and operating systems.
• 36 Months of experience of analytical and problem‑solving abilities dealing with hardware and software issues.
• 36 Months …
• R sum
• Copy of Candidate Identification(i.e., Driver s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications(i.e., professional certifications, degrees, etc.)