Jr. Customer Success Representative

ScaleUp; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a fast-growing SaaS company as a Jr. Customer Success Representative, where you'll support users, build relationships, and enhance their experience with innovative AI-driven communication tools. If you enjoy helping others succeed, this role is for you!

Qualifications

• At least 2 years of experience in Customer Success, Account Management, or Support roles.
• Experience with U.S. or Canadian companies.

Responsibilities

• Act as the main point of contact for customers via Slack, email, and phone.
• Build strong relationships with customers to ensure satisfaction and retention.
• Collaborate with internal teams to relay customer feedback.

Skills

Communication

Customer Success

Problem Solving

Collaboration

Tech-savvy

Job description

Hi there! We are looking for a Jr. Customer Success Representative!

About the Company

Our client specializes in automating personalized outreach and optimizing inbox management with advanced filters, auto-replies, and more. As an innovative startup, they are dedicated to revolutionizing how businesses handle communication and enhance their interaction strategies through cutting-edge AI technology.

About the Position

Our client is a fast-growing SaaS company seeking a Customer Success Manager to become an integral part of their team. Their platform empowers businesses to run successful marketing campaigns, and as a Customer Success Manager, you will play a key role in helping their customers achieve their goals. You will be responsible for supporting users throughout their journey, answering questions, solving problems, and ensuring they have an exceptional experience with the software.

What You’ll Do:

1. Act as the main point of contact for customers, responding to their questions and concerns via Slack, email, and phone calls.
2. Build strong, long-term relationships with customers to ensure satisfaction and retention.
3. Understand customer needs and help them get the most out of our platform.
4. Collaborate with internal teams to relay customer feedback and contribute to product improvements.
5. Proactively identify opportunities to educate customers and enhance their experience.

Who You Are:

1. Have at least 2 years of experience in Customer Success, Account Management, or Support roles within a SaaS company.
2. Have previous experience working with U.S. or Canadian companies, understanding the expectations and service standards of these markets.
3. A “people person” who genuinely enjoys helping others succeed.
4. A team player who is collaborative, supportive, and always willing to learn.
5. Strong communicator with excellent written and verbal English skills.
6. Comfortable managing multiple conversations and tasks in a fast-paced environment.
7. Tech-savvy and able to quickly learn new tools and systems.

If this opportunity sounds good to you, send us your resume!