Entry Level Customer Success Specialist – Oklahoma City, OK

Sacred Heart University; Oklahoma City (OK); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking an Entry Level Customer Success Specialist in Oklahoma City. This role involves providing high-level customer support to automotive dealerships, ensuring they maximize their software usage. The position requires excellent communication and organizational skills, along with a Bachelor's degree or equivalent experience. The successful candidate will receive comprehensive training and benefits including a company car and remote work options.

Benefits

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Company car for business and personal use

Working remotely with provided equipment

Professional development and training

Paid vacation and sick days

Qualifications

• Must be a self-starter with good time management skills.
• Strong written and verbal communication skills required.
• Ability to build strong customer relationships.

Responsibilities

• Provide high level customer support to automotive dealerships.
• Function as a consultant ensuring customers use software effectively.
• Travel up to 50% during training and 25% after.

Skills

Time Management

Communication

Customer Service

Organizational Skills

Relationship Building

Education

Bachelor’s Degree

Job description

Entry Level Customer Success Specialist – Oklahoma City, OK

Recruitment began on April 29, 2025

and the job listing Expires on May 14, 2025

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Customer Success Specialists work from a home office and will be provided a company car, cell phone, and tablet.

TRAINING:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

REQUIREMENTS:

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 25% of the time.
• Must have reliable home internet with sufficient bandwidth for video conferencing

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Working remotely with a company cell phone, laptop, and other provided home office equipment
• Professional development and training
• Promotion from within
• Paid vacation and sick days

ABOUT OUR COMPANY:

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.