Jr Client Support Administrator

LaunchTech, LLC; Huntsville (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company match

Paid Time Off (PTO)

Mission-driven work with opportunities

Job summary

LaunchTech, LLC is seeking a dynamic IT Support Specialist to join our team supporting end users across federal programs, including DoD environments. The role focuses on hardware, software, network, and user support in a fast-paced mission-driven setting.

You will perform on-site and remote assistance, install hardware, troubleshoot Windows and Office products, and contribute to large-scale projects. A DoD security clearance is required, with up to 10% travel.

Qualifications

• 2+ years of general (full-time) work experience
• 1+ years of directly related IT experience
• Active DoD 8570 IAT Level II certification
• Must be able to lift and carry 25 lbs
• Must be able to move around a large complex facility and perform physical tasks

Responsibilities

• Administer hardware, software, network and user support daily
• Provide in-person and phone support to end users
• Install hardware at end-user offices (laptops, desktops, monitors)
• Contribute to large-scale projects and events

Skills

General IT support

Customer service

Strong communication

Tools

DoD 8570 IAT Level II Certification

Job description

Location: Schriever Space Force Base, Colorado Springs, CO, Redstone Arsenal, Huntsville, AL, Dahlgren, VA, or Fort Belvoir, VA
Clearance Required: Active DoW Secret Security Clearance
Travel Required: Up to 10% of the time

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

Ready to be the face of IT support for the people protecting the nation? This role directly supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract, where your hands-on support keeps MDA end users productive and mission-ready.

What You’ll Be Doing

The candidate will:

• Conduct day-to-day administration of hardware, software, network and users.
• Provide in-person and phone support to MDA End User troubleshooting computers, printers, software, operating systems, and Office products.
• Install hardware at End User offices (Laptops, Desktops, Monitors, etc).
• Contribute to large scale projects and events.

The successful candidate will:

• Have strong communication skills, both written and verbal.

This is a customer-facing position, so professional behavior and dress is necessary.

Some travel is expected and necessary for the position.

What You Bring

Basic Requirements

• Must have 2, or more, years of general (full-time) work experience
  • May be reduced with completion of advanced education
• Must have 1, or more, years of directly related IT experience
• Must have a current DoD 8570 IAT level II certification (e.g. Security+, Systems Security Certified Practitioner)
• Must be able to lift and carry 25 lbs
• Must be able to move around a large complex facility, perform work under desks, as well as other physical aspects of the position
• Must have an active DoW Secret Security Clearance

Desired Requirements

• Have previous experience in Customer Service, as well as prior experience working in a DoD environment.

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period.

This role offers an early-career IT professional the chance to build hands-on experience supporting end users at the heart of the nation’s missile defense enterprise.

We offer:

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Mission-driven work with opportunities to grow
• And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.