Jr Client Support Administrator

LaunchTech; Huntsville (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Job summary

LaunchTech is seeking an IT support professional to join our mission-focused team supporting the Missile Defense Agency under the IRES contract. The role provides hands-on end-user assistance across hardware, software, and networking in multiple government sites.

Candidates must have 2+ years of general work experience, 1+ year of directly related IT experience, an active DoD Secret clearance, and a DoD 8570 IAT Level II certification. Some travel is expected.

Qualifications

• 2+ years of general full-time work experience.
• 1+ year of directly related IT experience.
• Active DoD Secret clearance (DoW).
• Current DoD 8570 IAT Level II certification.
• Must be able to lift and carry 25 lbs.
• Must be able to move around a large facility and work under desks.

Responsibilities

• Administer hardware, software, network and users on a day-to-day basis.
• Provide in-person and phone support to end users for troubleshooting computers, printers, software and Office products.
• Install hardware at End User offices (Laptops, Desktops, Monitors, etc).
• Contribute to large scale projects and events.
• Maintain professional behavior and strong communication with customers.

Skills

Strong communication skills

Customer-facing

Professional appearance

Education

DoD 8570 IAT Level II certification (Security+, SSCP)

Job description

Location: Schriever Space Force Base, Colorado Springs, CO, Redstone Arsenal, Huntsville, AL, Dahlgren, VA, or Fort Belvoir, VA
Clearance Required: Active DoW Secret Security Clearance
Travel Required: Up to 10% of the time

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

Ready to be the face of IT support for the people protecting the nation? This role directly supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract, where your hands-on support keeps MDA end users productive and mission-ready.

What You’ll Be Doing

The candidate will:

• Conduct day-to-day administration of hardware, software, network and users.
• Provide in-person and phone support to MDA End User troubleshooting computers, printers, software, operating systems, and Office products.
• Install hardware at End User offices (Laptops, Desktops, Monitors, etc).
• Contribute to large scale projects and events.

The successful candidate will:

• Have strong communication skills, both written and verbal.

This is a customer-facing position, so professional behavior and dress is necessary.

Some travel is expected and necessary for the position.

What You Bring

Basic Requirements

• Must have 2, or more, years of general (full-time) work experience
  • May be reduced with completion of advanced education
• Must have 1, or more, years of directly related IT experience
• Must have a current DoD 8570 IAT level II certification (e.g. Security+, Systems Security Certified Practitioner)
• Must be able to lift and carry 25 lbs
• Must be able to move around a large complex facility, perform work under desks, as well as other physical aspects of the position
• Must have an active DoW Secret Security Clearance

Desired Requirements

• Have previous experience in Customer Service, as well as prior experience working in a DoD environment.

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period.

This role offers an early-career IT professional the chance to build hands-on experience supporting end users at the heart of the nation’s missile defense enterprise.

We offer:

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Mission-driven work with opportunities to grow
• And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.