JPA Epic Technical Account Manager - Hybrid - 141096

University of California San Diego; San Diego (CA); Hybrid; USD 135,000 - 180,000; Full time

Job summary

UC San Diego is seeking a JPA Epic Technical Account Manager to develop Epic training materials for the PHMG go-live, coordinate end-user training, and act as the training liaison with PHMG stakeholders. The TAM will provide hands-on support through go-live and continue as the Epic support contact for PHMG users.

The role requires advanced healthcare IT knowledge, strong project management, and the ability to work in a hybrid schedule with onsite Towne Centre Drive and remote work.

Qualifications

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training.
• Advanced knowledge of health care industry trends and ambulatory practice operations and management.
• Advanced quantitative and analytical skills for market and financial analysis.
• Advanced strategic planning, project management, and change management skills.

Responsibilities

• Develop and update Epic training materials for the PHMG Epic go-live.
• Coordinate end-user training activities and interface with PHMG stakeholders.
• Educate PHMG users on training methodology and processes.
• Provide hands-on support through Epic go-live and transition to ongoing Epic support.
• Serve as the Epic training point of contact (BFF) for PHMG users.

Skills

Healthcare industry knowledge

Quantitative analysis

Strategic planning

Interpersonal communication

Microsoft Office proficiency

Project management

Change management

Process improvement

Political acumen

Education

Bachelor’s degree in related area

Tools

Microsoft Office Suite

Job description

Payroll Title: PHYSCN NETWORK DEV SPEC 4

Department: PHSO - IS

Hiring Pay Scale $135,250 - $180,000 / Year

Worksite: Towne Centre Drive

Appointment Type: Career

Appointment Percent: 100%

Union: Uncovered

Total Openings: 1

Work Schedule: Days, 8 hrs/day, Monday-Friday

#141096 JPA Epic Technical Account Manager - Hybrid

Filing Deadline: Fri 9/25/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Towne Centre Drive and remote.

DESCRIPTION

The JPA Epic Technical Account Manager (TAM) will develop and update Epic training materials for the PHMG Epic go-live, coordinate end‑user training activities, and interface with PHMG stakeholders to educate them on our training methodology and process. The TAM will provide hands‑on support through Epic go-live and transition into the ongoing Epic support point of contact for PHMG users — their Epic BFF.

MINIMUM QUALIFICATIONS

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training.
• Advanced knowledge of health care industry trends. Advanced knowledge of the medical center or health system's product lines and services (ambulatory practice operations and management).
• Advanced quantitative and analytical skills to perform complex market and financial analysis.
• Advanced strategic planning, project management, change management, process improvement skills.
• Advanced interpersonal communication, relationship building and political acumen skills.
• Strong knowledge of Microsoft Office Suite, and technical skills to learn specialized applications and tools in the field.

PREFERRED QUALIFICATIONS

• Two Epic certifications in clinical and operational applications and training, such as EpicCare Ambulatory, Patient Access (Cadence, Prelude of Referrals), PB, ClinDoc, Access/Security, MyChart, or TED.
• Experience working with ambulatory practices and supporting them in IT capacity.
• Training experience in complex technology situations to non‑technical end users.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre‑employment physical.

Pay Transparency Act

Annual Full Pay Range: $111,300 - $211,100 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $53.30 - $101.10

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading‑edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace