Joyful Luxury Client Concierge

Retail for the People; Town of Florida (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly compensation

Job summary

Retail for the People, a London-based designer fashion house, seeks a Client Advisor who brings warmth, positivity, and a genuine personality to every customer. This role prioritizes creating joyful experiences over traditional selling; you’ll welcome customers, build relationships, and reflect the brand’s spirit in every interaction.

Ideal candidates are warm, curious, and stylish, with excellent communication skills.

Qualifications

• Luxury or premium fashion background is a plus, but the right personality matters more than a resume line
• Understands that selling is about creating trust, helping clients style themselves, and making people feel good, never applying pressure
• Comfortable learning new systems (POS, inventory, day-to-day store operations)
• Flexibility to work weekends, evenings, and key trading periods
• Naturally warm, positive, and full of good energy, the kind of person people are drawn to
• Genuinely embodies the brand ethos: joyful, curious, generous, and authentically stylish
• Confident and approachable, with excellent communication skills
• Organized, reliable, and able to multitask
• Comfortable working independently and as part of a close-knit team
• Detail-oriented, with a strong sense of pride in how a space looks and feels

Responsibilities

• Welcome every customer with warmth and make them feel at home from the moment they walk through the door
• Deliver personalized customer service and build genuine relationships
• Provide thoughtful after-sales care, including personalized thank-you messages
• Maintain impeccable visual merchandising and store presentation
• Ensure the space reflects the brand's joyful, stylish spirit at all times
• Process sales, exchanges, and daily store operations accurately
• Monitor, prepare, and fulfill e-commerce orders promptly
• Support stock deliveries, inventory management, and back-of-house organization
• Assist with store events, activations, and special projects
• Achievement of individual and store sales goals
• Customers consistently leaving happier than when they arrived
• Strong contribution to overall store atmosphere and team energy
• Consistent reflection of brand spirit across service and presentation

Job description

Retail for the People, a London-based designer fashion house, seeks a Client Advisor who brings warmth, positivity, and a genuine personality to every customer. This role prioritizes creating joyful experiences over traditional selling; you’ll welcome customers, build relationships, and reflect the brand’s spirit in every interaction.

Ideal candidates are warm, curious, and stylish, with excellent communication skills.