Joyful Bakery Guest Experience Specialist

Nothing Bundt Cakes; Kissimmee (FL); Presencial; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work schedules

Cake discounts

Fun work atmosphere

Descripción de la vacante

Nothing Bundt Cakes in Kissimmee is looking for Joy Creators, also known as Bakers, to join our new bakery. In this role, you'll bring joy to our guests through delicious Bundt cakes while enjoying a fun work environment that values teamwork and positivity.

If you love people and enjoy creating delightful experiences, this is the perfect opportunity for you! Join us to create a memorable experience for our guests and enjoy flexible schedules, casual attire, and cake discounts.

Formación

• Enjoys interacting with guests and providing excellent service.
• Basic knowledge of cake preparation and decoration is preferred.
• Ability to work in a fast-paced environment.

Responsabilidades

• Greet guests warmly and assist with their needs.
• Maintain product knowledge to educate guests.
• Process guest orders with accuracy.
• Uphold cleanliness and organization in the bakery.

Conocimientos

Customer service

Basic cooking skills

Product knowledge

Teamwork

Descripción del empleo

Our brand-new Bakery in The Loop in Kissimmee is opening soon, and we’re on the hunt for Joy Creators to help us bring the sweet vibes from day one! At Nothing Bundt Cakes, you’ll be the life of the party, helping guests celebrate life’s moments big and small — one perfectly Bundt cake at a time. If you love people, parties, and positivity, this is your time to shine (and maybe wear a little frosting too).

At Nothing Bundt Cakes, the Baker is at the heart of it all. Dedicated to perfecting the

craft, you see beauty in raw ingredients and strive for consistency when you make our

guests’ favorite recipes. You’ll make the cakes that make people’s day, so you’ll get to

enjoy yours as well.

But what makes working here so sweet?

• Enjoy your evenings: We close earlier than most food service jobs.
• We offer flexible work schedules.
• We’re keeping it casual. T-shirts and sneakers are where it’s at! Cake discounts. Yummm!
• This job is fun. It’s literally a piece of cake!
• This is a great place to make new friends!
• It smells great in here, all the time, and you will too!
• You’ll get trained. Not only on crafting cake, but on growing your career.
• We love to celebrate and bring joy to the community.
  
  

Accountabilities/Duties

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
  
  

Core Values And Competencies

• Servant’s Heart
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Spirit of a Champion
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
• Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.
  
  

Apply now. Joy is the job.