Joy Creator: Guest Experience & Celebration Pro

Nothing Bundt Cakes; Midlothian (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Job summary

Nothing Bundt Cakes in the United States is seeking a Guest Service Representative, dubbed Joy Creator, to greet guests warmly and guide celebrations from order to pickup. You will learn NbC’s Sweet Steps of Service, educate customers on cake options, and upsell complementary items in a fast-paced bakery setting.

The role emphasizes delivering joy, maintaining a welcoming atmosphere, and representing NbC core values through friendly interactions and efficient service.

Qualifications

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Applicants must be 16 years of age or older. No formal education or work experience required, but guest service experience is a plus.
• Must have flexibility to work various shifts, including mornings, evenings, weekends and holidays.

Responsibilities

• Greet walk-in and phone guests warmly to determine needs and ensure a superior guest experience.
• Educate guests on NbC cake options, sizes, flavors, pricing, and promotions.
• Suggest additional merchandise to complete celebrations (balloons, candles, cards).
• Process guest orders accurately using the POS system and invite joining the NbC Email Club.
• Maintain clean, organized bakery presentation and replenish display cases.
• Assist with cake decorations and packaging supplies as needed.
• Follow health, safety guidelines and NbC policies; maintain attendance and punctuality.

Skills

High energy

Interpersonal skills

Friendly

Helpful

Positive

Patient

Socially confident

Communicative

Education

Age 16+ requirement

Tools

Point-of-Sale (POS) system

Job description

Benefits:

• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development

At Nothing Bundt Cakes, we refer to our Guest Service Representative as Joy Creators!
A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.
Joy Creators creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
But it gets even better:

• We close early so you can enjoy your evenings.
• We offer flexible work schedules.
• We’re keeping it casual. T-shirts and sneakers are where it’s at!
• Cake discounts. Yummm!
• This job is fun. It’s literally a piece of cake!
• You’ll get trained. Not only on crafting cake, but on growing your career

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies:

• Servant’s Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
• Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.
• Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
• Education, Certifications and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience.
• Work Availability:
  Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.