Joy Creator

Nothing Bundt Cakes #3; Frisco (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Nothing Bundt Cakes in Frisco, TX seeks an Front of House Team Member to greet guests, educate on cake options, process orders, and keep a welcoming, clean bakery environment. The role covers Joy Creator and Crafter duties, focusing on memorable guest experiences and precise order fulfillment.

The position emphasizes strong product knowledge, friendly service, and adherence to NbC standards for health, safety and presentation.

Responsibilities

• Greet guests promptly with warmth to determine interests and needs.
• Educate guests on NbC cake distinctions, sizes and flavors, pricing and promotions.
• Suggest additional merchandise (balloons, cards) to complete celebrations.
• Process orders accurately using the point-of-sale system and invite guests to join NbC Email Club.
• Maintain a clean and organized bakery presentation, including sweeping and dusting as needed.
• Replenish retail merchandise and cake display to ensure strong visuals.
• Follow health and safety guidelines and NbC policies, including dress code and personal hygiene.

Job description

Position Summary

The Nothing Bundt Cakes (NbC) Front of House (FOH) Team Member creates a warm, welcoming environment, engages with our guests, and ensures memorable experiences. This role encompasses two key positions: Joy Creator and Crafter. The FOH Team Member offers creative solutions for unique celebratory occasions, applies the finishing decorative touches to our frosted cakes, assembles orders to ensure accuracy and the highest-quality presentation for our guests, and leaves guests with a positive, lasting impression. This Team Member follows strict proprietary methods and food safety standards, embodies NbC core values, and demonstrates a strong commitment to guest satisfaction as well as efficiency in the workplace.

Accountabilities/Duties

Joy Creator

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.