Joy Creator

Nothing Bundt Cakes; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Nothing Bundt Cakes in Orlando, FL is hiring a part-time Guest Service Representative to warmly assist guests in person and by phone. You will provide creative solutions, lead tours of the bakery, and support crafting, merchandising, and basic clerical tasks.

You will balance POS transactions and maintain product knowledge throughout operating hours. Ideal candidates are team players with strong communication, a friendly, can-do attitude, and the ability to multitask with precision while driving

Qualifications

• Possess strong teamwork skills.
• Ability to follow instructions.
• Demonstrate integrity and initiative.
• Fit Nothing Bundt Cakes culture and can work under pressure.
• Outgoing and friendly demeanor; able to multitask with attention to detail.
• Strong sales ability and genuine care for guests.

Responsibilities

• Abide by NBC policies and procedures
• Uphold NBC's image and brand
• Assist other departments when necessary
• Introduce walk-in guests to our bakery and our products with a guest tour
• Assist guests with walk-in orders while using creative solutions
• Suggest balloon sales and up-sell with candles and cards
• Assist phone guests by placing incoming orders
• Give cake presentations and perform quality control tests
• Operate POS with accuracy and efficiency
• Gather guests' email addresses
• Keep samples available during all hours
• Maintain knowledge of NBC's products, prices, and promotions
• Keep retail area clean and neatly merchandised
• Dust retail surfaces twice per week
• Duties assigned by crafting department such as bows and design pieces
• Track inventory and commissions

Skills

Teamwork

Follow instructions

Integrity

Initiative

Culture fit

Under pressure

Outgoing personality

Multitasking detail-oriented

Sales ability

Genuine care

Sense of urgency

Job description

Position Summary

To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties.

Requirements

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Fits the Nothing Bundt Cakes Culture
• Has the ability to work well under pressure
• Outgoing and friendly personality
• Ability to multitask while paying special attention to detail
• Strong sales ability
• Genuine care of others needs
• Ability to work with a sense of urgency

Responsibilities May Include But Are Not Limited To

• Abide by all NBC policies and procedures
• Uphold NBC's image and brand
• Assist other departments when necessary
• Introduce walk-in guests to our bakery and our products with a guest tour
• Assist guests with walk-in orders while using creative solutions
• Suggest balloon sales, show porcelain items, and up-sell with candles and cards
• Assist phone guests by placing incoming orders
• Give cake presentations while performing quality control tests
• Operate & balance (POS) point of sale with accuracy and efficiency
• Gather guests email addresses
• Keep samples available during all hours of operation
• Maintaining a strong knowledge of NBC's products, prices, and promotions
• Keep retail area clean, swept, neatly merchandised,
• Dust all retail surfaces twice per week, including all counter tops, and POS stations
• Duties assigned by crafting department such as fluffing bows and making design pieces.
• Track inventory and commission sales