Journeyman Systems Administrator - Secret Clearance

CACI International Inc; Detroit (MI); On-site; USD 75,000 - 158,000; Full time

Job summary

CA CI International Inc. is seeking a Journeyman Systems Administrator to support the GMOS contract with the Department of State.

You will lead a high-performing team, oversee IT operations across desktop, infrastructure, and network domains, and ensure effective ticket management and incident resolution. The role emphasizes collaborative problem-solving, security-conscious IT practices, and ongoing opportunities to contribute to national security programs of national importance.

Qualifications

• Bachelor's degree + 4 years of related experience (systems administration, IT support, infrastructure management, desktop support, or network operations)
• Active Secret Clearance
• Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis for enterprise IT environments
• Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations
• Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes
• Excellent problem-solving and customer service skills with ability to support users across multiple technology domains

Responsibilities

• Perform and coordinate Total Ticket Ownership (TTO) activities by logging tickets, triage, troubleshooting, resolving, escalating, and determining root cause analysis for all tickets under management
• Provide dedicated desktop support for all users, including complex troubleshooting, managing Government-Furnished Equipment (GFE), and limited mobile device support
• Perform infrastructure management activities including card printer support for domestic locations, consular office systems administration, and web services administration-infrastructure tasks
• Support application installation, deployment, and collaboration platform support for enterprise systems and services
• Perform network operations activities in support of enterprise network services and connectivity across the organization
• Collaborate with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend system enhancements
• Enhance and maintain self-help/self-service capabilities, enabling users to resolve standard issues independently including password resets and account provisioning
• Support change management processes in accordance with policies and participate in change management meetings
• Provide technical support across multiple technology domains to ensure comprehensive IT operations
• Apply systems administration expertise to resolve complex technical challenges with innovative solutions

Skills

Ticket Ownership

Desktop Support

Network Operations

Infrastructure Management

Troubleshooting

Customer Service

Education

Bachelor's degree

Tools

ITIL Foundation

CompTIA A+

CompTIA Network+

Microsoft Modern Desktop

Job description

CA CI International Inc. is seeking a Journeyman Systems Administrator to support the GMOS contract with the Department of State.

You will lead a high-performing team, oversee IT operations across desktop, infrastructure, and network domains, and ensure effective ticket management and incident resolution. The role emphasizes collaborative problem-solving, security-conscious IT practices, and ongoing opportunities to contribute to national security programs of national importance.