Journeyman Systems Admin - Secret Clearance & IT Ops

CACI; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Career growth opportunities

Job summary

CACI is seeking a Journeyman Systems Administrator to join the GMOS contract supporting the Department of State. In this role you will guide a high-performing team and deliver IT services across desktop, network, and infrastructure domains in an ITIL-guided environment.

Responsibilities include incident triage, desktop support, infrastructure management, application deployment, and cross-functional coordination to improve ticket workflows and self-service capabilities.

Qualifications

• Bachelor's degree + 4 years in related fields such as systems administration, IT support, infrastructure management, desktop support, or network operations; equivalencies considered.
• Active Secret Clearance
• Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis for enterprise IT environments
• Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations
• Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes
• Excellent problem-solving and customer service skills with ability to support users across multiple technology domains

Responsibilities

• Log tickets and coordinate TTO activities including triage, troubleshooting, resolution, escalation, and root cause analysis for all tickets under DT/EA/CST management
• Provide dedicated desktop support for all DT/EA/CST users, including complex troubleshooting and management of Government-Furnished Equipment (GFE)
• Perform infrastructure management tasks including card printer support for domestic locations and consular office systems administration
• Support application installation, deployment, and collaboration platform support for CA enterprise systems and services
• Perform network operations activities in support of enterprise network services and connectivity
• Collaborate to update Ticket Management System configurations, develop workflows, and recommend system enhancements
• Enhance self-service capabilities including password resets, hardware/software requests, and account provisioning
• Support change management processes and participate in related meetings as required
• Provide technical support across desktop, infrastructure, applications, and network domains
• Apply systems administration expertise to resolve complex challenges and present innovative solutions

Skills

TTO (Total Ticket Ownership)

Troubleshooting

Root Cause Analysis

Desktop Support

Infrastructure Management

Application Deployment

Network Operations

Ticket Management Systems

Self-Service Capabilities

Change Management

Customer Service

Education

Bachelor's degree + 4 years experience

Tools

Ticketing Systems

GFE Management

Web Services Administration

Job description

CACI is seeking a Journeyman Systems Administrator to join the GMOS contract supporting the Department of State. In this role you will guide a high-performing team and deliver IT services across desktop, network, and infrastructure domains in an ITIL-guided environment.

Responsibilities include incident triage, desktop support, infrastructure management, application deployment, and cross-functional coordination to improve ticket workflows and self-service capabilities.