Job Title: Service Technician – Journeyman/Level IV, V, VI
Job Function & Purpose: Get it Fixed. Use mechanical expertise to maintain, repair, and overhaul agricultural equipment and implements.
Qualifications
- Knowledge of equipment, implements, and tools, including their designs, uses, repair, and maintenance
- Ability to problem solve and troubleshoot
- Arm-hand steadiness, manual dexterity, and coordination
- Ability to understand customer problems and needs
- Strong attention to detail
Working Conditions
- Heat factors in summer months
- Requires some outdoor activity
- May be exposed to contaminants, pollutants, and gases
- Sound levels may be loud due to drills and machinery
Reporting Relationships: You report directly to the Service Manager of your branch location, as well as your Store Manager. You have a functional relationship with the Garton Tractor Service Director Drew Garton and the Board of Directors.
Responsibility
- Repairing and maintaining mechanical equipment: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and other mechanical agricultural equipment and implements.
- Operating vehicles, mechanized devices, or equipment: Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts and tractors.
- Making repairs and solving problems: Analyzing information and evaluating results to choose the best solution and solve problems.
- Updating and using relevant knowledge: Keeping up-to-date technically and applying new knowledge to your job.
Principal & Essential Duties
- Repair machines and equipment using the needed tools.
- Perform routine maintenance on equipment and determine what kind of maintenance is needed.
- Determine the causes of operating errors and decide what to do about them.
- Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Watch gauges, dials, or other indicators to determine what tools and equipment are needed to do a job.
- Pick up or order the needed parts from the Parts Department.
Standards and Measurement of Performance
- Accuracy of service diagnosis, including picking up the correct parts from the Parts Department.
- No negligent practices which could lead to a work-related injury.
- Favorable review by Service and Store Manager.
- Majority of "clocked" time is used completing work orders.
- Minimum "dead time".
- All work orders are filled out completely and correctly.
- Advancing on the Technician Level System (Apprentice, Journeyman).
- Produces income for the company.
- Fulfilling the described responsibilities and duties.
- Adhering to company policies and procedures.