Journeyman Computer Operator (IT Asset Management Focus)

Wood River Federal, LLC; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Wood River Federal, LLC is seeking a Journeyman Computer Operator (IT Asset Management Specialist) to manage the full lifecycle of hardware and software assets, ensuring accurate inventory in ELMS/DPAS and supporting license compliance.

The role involves asset tagging, database maintenance, software license tracking, and periodic audits, under supervision of IT leadership. Candidates typically have 3–5 years in IT/ITAM and strong attention to detail.

Qualifications

• 3–5 years in IT support or operations; at least 2 years in IT Asset Management, inventory control, or IT logistics.
• Experience with barcode scanners and inventory tools.
• Must be able to acquire and maintain a DoW Security Clearance.
• Proficiency with enterprise ITAM/ITSM tools such as ServiceNow, Flexera, or Ivanti.

Responsibilities

• Receive, inspect, and tag new IT hardware assets (desktops, laptops, servers, network devices).
• Create and maintain asset records in the ITAM database with serial numbers, models, locations, and assigned users.
• Maintain and audit IT asset databases (ELMS/DPAS) and perform physical inventories across offices and data centers.
• Assist with software license tracking, entitlements, and compliance audits.

Skills

IT asset management

Inventory control

IT logistics

Attention to detail

Education

Certified Asset Management Professional (CAMP)

ITIL Foundation Certification

Tools

ServiceNow

Flexera

Ivanti

Barcode scanners

Job description

Labor Category Description

The Journeyman Computer Operator (IT Asset Management Specialist) is a skilled technician responsible for the day-to-day execution of the organization's IT Asset Management (ITAM) program. This role focuses on the complete lifecycle of both hardware and software assets, from initial receipt and inventorying to deployment, tracking, and final disposition. Working under the general supervision of a senior asset manager or IT leadership, this individual ensures the accuracy and integrity of the asset inventory database Enterprise Logistics Management System (ELMS)/Defense Property Accountability System (DPAS), supports logistical operations for IT equipment, and assists with software license compliance tracking. They are the primary hands-on resource for maintaining control and accountability over all IT assets.

Typical Task List

Hardware Asset Lifecycle Management

• Receive, inspect, and tag all new IT hardware assets (e.g., desktops, laptops, servers, network devices, peripherals).
• Create and maintain accurate asset records in the ITAM database, capturing key information such as serial number, model, location, and assigned user.
• Prepare and stage equipment for deployment, and process returned assets from off-boarding personnel.
• Coordinate the secure disposal of retired assets in accordance with organizational policy, ensuring all data-bearing devices are properly sanitized.

Inventory And Database Management

• Maintain the accuracy of the IT Asset Management database (ELMS/DPAS) or Configuration Management Database (CMDB), performing regular updates for any moves, adds, or changes.
• Conduct periodic physical inventories and audits of IT assets in offices, storage rooms, and data centers to reconcile physical counts with database records.
• Investigate and resolve discrepancies between the asset inventory and the actual physical assets.

Software Asset Management

• Assist with tracking software license entitlements, installations, and usage.
• Enter software license purchase information into the ITAM system.
• Run reports to identify unauthorized software installations or to support software license compliance audits.
• Assist with reclaiming and re-harvesting unused software licenses to optimize costs.

Reporting And Logistics

• Generate standard reports from the ITAM system on asset status, inventory levels, and asset age for lifecycle planning.
• Manage the inventory of on-hand IT equipment and peripherals in storage, maintaining organized and secure storage areas.
• Fulfill approved requests for equipment, such as keyboards, mice, and monitors.

Minimum Qualifications / Requirements

Experience

A minimum of three (3) to five (5) years of experience in an IT support or operations role. At least two (2) years of this experience must be directly involved with IT Asset Management, inventory control, or IT logistics.

Relevant Industry Certifications Are Highly Desired. Examples Include

• Certified Asset Management Professional (CAMP).
• ITIL Foundation Certification.

Security Clearance

Must be able to acquire and maintain a DoW Security Clearance.

Technical Skills

• Proficiency with at least one enterprise-level ITAM or ITSM tool (e.g., ServiceNow, Flexera, Ivanti).
• Strong understanding of the IT hardware and software asset lifecycle.
• Meticulous attention to detail and strong organizational skills.

Experience With Barcode Scanners And Other Inventory Management Tools.

• Familiarity with basic software licensing models.
• Ability to work independently on routine tasks and audits.