Journey Services Specialist

Hopesglobalgetaways; Oregon; Híbrido; USD 30.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible scheduling

Training resources

Descripción de la vacante

Hope's Global Getaways is a remote travel planning company offering full-service vacations, weddings, honeymoons, cruises, and luxury getaways. We are expanding our virtual team and seek a Journey Services Specialist who helps clients choose vacations, handle bookings, and prepare for travel, including cruises and all-inclusive trips.

You will gather preferences, research options, present choices, and coordinate with suppliers while ensuring smooth, organized itineraries and positive client

Formación

• Enjoys helping people and providing attentive customer support.
• Confident communicating through email, phone, and online platforms.
• Strong planning and organization skills.
• Detail-conscious when reviewing information and completing tasks.
• Able to research and compare available services.
• Able to work independently and manage competing priorities.
• Willingness to learn reservation software and supplier procedures.

Responsabilidades

• Learn client vacation expectations, budget, and dates.
• Locate destinations, accommodations, and leisure experiences.
• Gather information on resorts, cruises, packages, tours, and transport.
• Assess options and identify those suited to client requests.
• Present vacation choices and explain services and amenities.
• Review booking conditions, payment requirements, and details.
• Help finalize arrangements using supplier tools.
• Double-check passenger information and bookings.
• Keep client files and itineraries organized.
• Monitor deadlines and outstanding reservation requirements.
• Maintain communication on updates and questions.
• Assist with itinerary adjustments and departure information.

Conocimientos

Customer service

Communication

Organizational skills

Research ability

Independent work

Herramientas

Reservation software

Supplier procedures

Descripción del empleo

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Overview

Are you someone who enjoys organizing details, exploring new places, and delivering excellent customer experiences? We are expanding our virtual team and looking for individuals interested in helping travelers simplify their vacation planning.As a Journey Services Specialist, you will serve as a resource for clients seeking assistance with vacation selections, booking arrangements, and travel preparation. Your focus will be on making the planning process organized, informative, and convenient.You may assist with cruises, all-inclusive resorts, family vacations, luxury stays, couples getaways, group trips, and international experiences.

Key Responsibilities

• Learn about each client's vacation expectations, budget, and preferred travel dates
• Locate appropriate destinations, accommodations, and leisure experiences
• Gather information on resorts, cruises, vacation packages, tours, and transportation
• Assess available packages and identify options suited to client requests
• Present vacation choices and explain relevant services and amenities
• Review booking conditions, payment requirements, and package details
• Help finalize selected arrangements using approved supplier technology
• Double-check passenger information and reservation confirmations
• Keep client files, itinerary details, and booking documents organized
• Monitor upcoming deadlines and outstanding reservation requirements
• Maintain communication regarding booking updates and client questions
• Assist with standard itinerary adjustments and departure-related information

Qualifications

• Enjoys helping people and providing attentive customer support
• Confident communicating through email, phone, and online platforms
• Strong planning skills and ability to stay organized
• Detail-conscious when reviewing information and completing tasks
• Comfortable researching and comparing available services
• Able to work independently and manage competing priorities
• Responsible, adaptable, and willing to learn new processes
• Familiarity with computers and everyday digital applications
• Willingness to learn reservation software and supplier procedures
• Reliable internet connection and compatible computer or device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying countries

Training & Development

• Understanding client vacation needs and preferences
• Researching destinations and vacation experiences
• Learning resort, cruise, and leisure travel products
• Navigating supplier booking systems and reservation tools
• Managing confirmations, itineraries, and client documentation
• Developing customer communication and follow-up skills
• Access to industry certification opportunities
• Continued supplier education and professional mentorship

Opportunity Highlights

• Work remotely from an eligible location
• Flexible part-time or full-time scheduling
• No previous travel industry experience required
• Training resources for individuals entering the industry
• Access to established supplier systems and planning tools
• Travel-related discounts and industry benefits where applicable
• Opportunities to build organizational, customer service, and sales skills
• Continued professional development and learning opportunities