Holiday Support Consultant

Hopesglobalgetaways; Oregon; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training resources

Travel discounts

Job summary

Hope's Global Getaways is seeking a Journey Services Specialist to help travelers plan and book vacations from a remote location. You will gather preferences, compare options, and coordinate reservations for cruises, resorts, family trips, and luxury getaways, ensuring a smooth planning process.

Ideal candidates enjoy helping people, communicate clearly across email and phone, and stay organized while managing multiple bookings.

Qualifications

• Excellent customer service and communication skills.
• Strong planning and organizational abilities.
• Detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Learn each client’s vacation preferences, budget, and dates.
• Locate destinations, accommodations, and activities to match client requests.
• Gather information on resorts, cruises, packages, tours, and transportation.
• Present vacation options and explain services and amenities.
• Review booking conditions and payment requirements.
• Assist with finalizing arrangements using supplier tech.
• Verify passenger information and reservations.
• Keep client files and itineraries organized.
• Monitor deadlines and outstanding requirements.
• Communicate updates and answer client questions.
• Assist with itinerary adjustments and departure information.

Skills

Customer support

Communication

Organization

Attention to detail

Research skills

Independence

Adaptability

Travel industry familiarity

Reservation software

Tools

Supplier systems

Reservation software

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Summary

Are you someone who enjoys organizing details, exploring new places, and delivering excellent customer experiences? We are expanding our virtual team and looking for individuals interested in helping travelers simplify their vacation planning. As a Journey Services Specialist, you will serve as a resource for clients seeking assistance with vacation selections, booking arrangements, and travel preparation. Your focus will be on making the planning process organized, informative, and convenient. You may assist with cruises, all-inclusive resorts, family vacations, luxury stays, couples getaways, group trips, and international experiences.

Key Responsibilities

• Learn about each client's vacation expectations, budget, and preferred travel dates
• Locate appropriate destinations, accommodations, and leisure experiences
• Gather information on resorts, cruises, vacation packages, tours, and transportation
• Assess available packages and identify options suited to client requests
• Present vacation choices and explain relevant services and amenities
• Review booking conditions, payment requirements, and package details
• Help finalize selected arrangements using approved supplier technology
• Double-check passenger information and reservation confirmations
• Keep client files, itinerary details, and booking documents organized
• Monitor upcoming deadlines and outstanding reservation requirements
• Maintain communication regarding booking updates and client questions
• Assist with standard itinerary adjustments and departure-related information

Qualifications

• Enjoys helping people and providing attentive customer support
• Confident communicating through email, phone, and online platforms
• Strong planning skills and ability to stay organized
• Detail-conscious when reviewing information and completing tasks
• Comfortable researching and comparing available services
• Able to work independently and manage competing priorities
• Responsible, adaptable, and willing to learn new processes
• Familiarity with computers and everyday digital applications
• Willingness to learn reservation software and supplier procedures
• Reliable internet connection and compatible computer or device
• Must be 18 years of age or older
• Must reside in the US, UK, Mexico, Spain, Australia, or another qualifying region

Training & Development

• Understanding client vacation needs and preferences
• Researching destinations and vacation experiences
• Learning resort, cruise, and leisure travel products
• Navigating supplier booking systems and reservation tools
• Managing confirmations, itineraries, and client documentation
• Developing customer communication and follow-up skills
• Access to industry certification opportunities
• Continued supplier education and professional mentorship

Opportunity Highlights

• Work remotely from an eligible location
• Flexible part-time or full-time scheduling
• No previous travel industry experience required
• Training resources for individuals entering the industry
• Access to established supplier systems and planning tools
• Travel-related discounts and industry benefits where applicable
• Opportunities to build organizational, customer service, and sales skills
• Continued professional development and learning opportunities