Journey Architect: Customer Experience & Personalization

Amazon Inc.; Seattle (WA); On-site; USD 83,000 - 138,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Journey Architect to lead the implementation of customer journeys in Adobe Experience Platform (AEP) within the IDC.

You will translate journey frameworks into technical reality, orchestrating data-driven, personalized experiences that help AWS customers adopt and grow with our services. The role involves end-to-end technical implementation, collaboration with Digital Strategists, and cross-functional teams to optimize campaigns and measure success across

Qualifications

• 5+ years of marketing experience with data-driven campaigns.
• Experience with data manipulation and visualization tools like Excel/Tableau.
• Ability to manage multiple campaigns and cross-functional teams.

Responsibilities

• Lead end-to-end technical implementation of customer journeys in AEP.
• Build and configure journey orchestration workflows and personalization rules.
• Ensure data integrity across the marketing tech stack.
• Monitor journey performance and optimize based on metrics.
• Collaborate with Digital Strategists and analytics teams.

Skills

5+ years marketing experience

Data-driven improvements

Excel/Tableau

Campaign management

Cross-functional teamwork

Tools

Adobe Experience Platform

CRM systems

Marketing automation

Job description

Amazon Web Services, Inc. is seeking a Journey Architect to lead the implementation of customer journeys in Adobe Experience Platform (AEP) within the IDC.

You will translate journey frameworks into technical reality, orchestrating data-driven, personalized experiences that help AWS customers adopt and grow with our services. The role involves end-to-end technical implementation, collaboration with Digital Strategists, and cross-functional teams to optimize campaigns and measure success across