Customer Journey Orchestrator

Amazon Web Services (AWS)

New York (NY)

On-site

USD 66,000 - 114,000

Full time

3 days ago

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Job summary

Amazon Web Services, Inc. is seeking a Journey Specialist to join our CX team within the Integrated Demand Center.

You will lead the implementation of customer journeys in Adobe Experience Platform and support strategy design for personalized AWS experiences that drive adoption and growth of our services. Collaborate with Digital Strategists and TAA teams to ensure data integrity, scalable components, and effective journey frameworks across awareness to loyalty stages.

Qualifications

2+ years of professional non-internship marketing experience.
Experience using data and metrics to drive improvements.
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables).

Responsibilities

Lead end-to-end technical implementation of customer journeys in Adobe Experience Platform (AEP).
Build and configure journey orchestration workflows, segmentation logic, and personalization rules.
Execute technical implementations based on journey frameworks and requirements from Digital Strategists.
Implement shared foundations approach to enable scalable, reusable journey components.
Ensure data integrity and proper integration across marketing technology stack.
Monitor journey performance, troubleshoot technical issues, and optimize based on progression metrics.
Partner with Technical Architecture and Analytics (TAA) teams on data requirements and implementation.