Journal Renewal & Growth Partner (Remote)

Sage; Washington (District of Columbia); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) matching up to 5%

Tuition assistance

Job summary

Sage Publishing is seeking a Journals Sales Partner to manage Premier Active Renewals across North America, focusing on retention and growth. You will upgrade customers to current journal packages and drive renewals while collaborating with Open Access initiatives and cross-functional teams.

The role requires experience in sales/renewals within scholarly publishing, CRM proficiency (Salesforce and Microsoft Dynamics), and strong organization.

Qualifications

• At least 3 years of relevant experience in sales, customer renewals, or account management, ideally within scholarly publishing.
• Exposure to journal renewals and opportunities for account upgrades and growth.
• Familiarity with CRM tools, particularly Salesforce and Microsoft Dynamics CRM; able to maintain accurate records and support sales goals.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Strong organizational and communication skills with the ability to manage multiple accounts and deadlines.

Responsibilities

• Support the full cycle of Premier Active Renewals in North America, working towards a maximum uplift year over year across journal package renewals.
• Upgrade accounts to reflect the most current journal package list, ensuring alignment with product offerings and customer needs.
• Respond to internal and external requests on the same business day, maintaining a high standard of responsiveness and reliability.
• Provide clear status updates and summaries for management as needed to support visibility and decision-making.
• Participate in Open Access conversations, helping customers understand OA frameworks and supporting the organization’s transition to new publishing models.
• Assist with account activity involving Mary Ann Liebert titles as needed, collaborating cross-functionally to support revenue and relationship goals.
• Contribute to workflow improvements, identifying efficiencies that help streamline operations and support team performance.
• Maintain thorough and up-to-date documentation to track the status of each renewal effort throughout the year, supporting transparency and planning.
• Keep the CRM system consistently up to date, accurately reflecting customer interactions, renewal status, and pipeline activity.
• Adopt and apply new CRM features and enhancements as they are rolled out, contributing to team-wide protocols in sales technology.

Skills

CRM proficiency

Sales renewals

Account management

Communication skills

Organizational skills

Tools

Salesforce

Microsoft Dynamics CRM

Microsoft Office

Job description

Sage Publishing is seeking a Journals Sales Partner to manage Premier Active Renewals across North America, focusing on retention and growth. You will upgrade customers to current journal packages and drive renewals while collaborating with Open Access initiatives and cross-functional teams.

The role requires experience in sales/renewals within scholarly publishing, CRM proficiency (Salesforce and Microsoft Dynamics), and strong organization.