Journal Sales Partner

Sage; Washington (District of Columbia); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) matching up to 5%

Tuition assistance

Job summary

Sage Publishing is seeking a Journals Sales Partner to manage Premier Active Renewals across North America, focusing on retention and growth. You will upgrade customers to current journal packages and drive renewals while collaborating with Open Access initiatives and cross-functional teams.

The role requires experience in sales/renewals within scholarly publishing, CRM proficiency (Salesforce and Microsoft Dynamics), and strong organization.

Qualifications

• At least 3 years of relevant experience in sales, customer renewals, or account management, ideally within scholarly publishing.
• Exposure to journal renewals and opportunities for account upgrades and growth.
• Familiarity with CRM tools, particularly Salesforce and Microsoft Dynamics CRM; able to maintain accurate records and support sales goals.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Strong organizational and communication skills with the ability to manage multiple accounts and deadlines.

Responsibilities

• Support the full cycle of Premier Active Renewals in North America, working towards a maximum uplift year over year across journal package renewals.
• Upgrade accounts to reflect the most current journal package list, ensuring alignment with product offerings and customer needs.
• Respond to internal and external requests on the same business day, maintaining a high standard of responsiveness and reliability.
• Provide clear status updates and summaries for management as needed to support visibility and decision-making.
• Participate in Open Access conversations, helping customers understand OA frameworks and supporting the organization’s transition to new publishing models.
• Assist with account activity involving Mary Ann Liebert titles as needed, collaborating cross-functionally to support revenue and relationship goals.
• Contribute to workflow improvements, identifying efficiencies that help streamline operations and support team performance.
• Maintain thorough and up-to-date documentation to track the status of each renewal effort throughout the year, supporting transparency and planning.
• Keep the CRM system consistently up to date, accurately reflecting customer interactions, renewal status, and pipeline activity.
• Adopt and apply new CRM features and enhancements as they are rolled out, contributing to team-wide protocols in sales technology.

Skills

CRM proficiency

Sales renewals

Account management

Communication skills

Organizational skills

Tools

Salesforce

Microsoft Dynamics CRM

Microsoft Office

Job description

About our team

At Sage, our Journals Sales team partners with academic libraries and research institutions across North America to ensure broad access to high-quality scholarly content. We play a critical role in supporting the dissemination of research by helping customers improve the value of Sage's journal portfolio while navigating an evolving publishing landscape.

As part of this collaborative and customer-focused team, you will work closely with colleagues across Sales, Marketing, Customer Success, Open Access, and Publishing to drive renewals, strengthen client relationships, and identify growth opportunities. You'll contribute to meaningful conversations around the future of scholarly communication, including Open Access publishing models and transformative agreements as appropriate, while helping libraries meet the needs of their researchers, faculty, and students.

Role Summary

As a Journal Sales Partner, this individual supports the management of Sage's Premier Active Renewals portfolio in North America, contributing to consistent year-over-year revenue uplift across annual journal package renewals. The role focuses on retaining accounts, upgrading customers to current journal package offerings, and helping to identify opportunities for growth. Working with guidance from senior colleagues while building toward greater independence, this position ensures responsive communication, operational efficiency, and reliable customer engagement.

Your New Role

• Support the full cycle of Premier Active Renewals in North America, working towards a maximum uplift year over year across journal package renewals.
• Upgrade accounts to reflect the most current journal package list, ensuring alignment with product offerings and customer needs.
• Respond to internal and external requests on the same business day, maintaining a high standard of responsiveness and reliability.
• Provide clear status updates and summaries for management as needed to support visibility and decision-making.
• Participate in Open Access conversations, helping customers understand OA frameworks and supporting the organization’s transition to new publishing models.
• Assist with account activity involving Mary Ann Liebert titles as needed, collaborating cross-functionally to support revenue and relationship goals.
• Contribute to workflow improvements, identifying efficiencies that help streamline operations and support team performance.
• Maintain thorough and up-to-date documentation to track the status of each renewal effort throughout the year, supporting transparency and planning.
• Keep the CRM system consistently up to date, accurately reflecting customer interactions, renewal status, and pipeline activity.
• Adopt and apply new CRM features and enhancements as they are rolled out, contributing to team-wide protocols in sales technology.

Can you be our new Journals Sales Partner?

• At least 3 years of relevant experience in sales, customer renewals, or account management, ideally within scholarly publishing.
• Exposure to journal renewals and an interest in finding opportunities for account upgrades and growth.
• Familiarity with CRM tools, particularly Salesforce and Microsoft Dynamics CRM; able to maintain accurate records and support sales goals.
• Competency in Microsoft Office Suite (Excel, Outlook, Word), with the ability to work with data sets and reporting tools.
• Strong organizational and communication skills with the ability to manage multiple accounts and deadlines.
• Ability to work with a degree of independence while contributing to a team-focused, goal-oriented environment.
• Familiarity with Open Access publishing and trends in academic library purchasing preferred.

Pay Transparency & Benefits Package

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect. Sage is proud to be an equal opportunity workplace and is an affirmative action employer.

Compensation at Sage is influenced by several factors, including but not limited to skill set, nature and level of experience, qualifications, and other relevant considerations. Please note that the compensation details listed in U.S. role postings reflect the base salary only and do not include bonuses or benefits. Your recruiter can share more about the specific salary range and additional aspects of the compensation/benefits package for this position during the hiring process. If your desired salary falls outside of this range, we hope you'll still apply as there may be other positions that better align.

• Highly competitive and comprehensive PPO medical, dental, and vision care benefits package with Sage covering most of the premium costs.
• Unique program benefits that support a healthy life, a company-sponsored anniversary trip every 5 years, a 401(k)-matching program of 100% up to 5% of pay, and other significant meaningful benefits.
• Financial support for bachelor's and graduate-level degree programs as well as learning for personal interest.
• Freedom and autonomy in day-to-day with hybrid or remote work, depending on the role.

Join the nearly 2,000 Sage employees worldwide who deliver products and services that serve to fulfill our noble goal of education and dissemination of knowledge globally. We’d love to meet you!

Diversity, Equity, and Inclusion

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.

We believe that diversity is a cornerstone of a vibrant culture. We want Sage to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.