Joint Exercise Systems Integrator — SCIF & DoD Readiness

JCTM; Eglin Air Force Base (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

JCTM at USSOCOM supports joint training and readiness events by sustaining networks, hardware, software, user accounts, audiovisual systems, and secure facility procedures. You will leverage Tier I desktop support experience to enable classified operations in DoD environments.

This role requires active TOP SECRET clearance with SCI eligibility, 5+ years of desktop support, and proven ability to operate in high-tempo federal environments, coordinating with security and IT teams.

Qualifications

• Active TOP SECRET Security Clearance with SCI eligibility.
• 5+ years of recent, full-time Tier I or desktop support experience.
• Experience delivering in-person end-user support in federal enterprise environments.

Responsibilities

• Desktop Support: Troubleshoot and repair desktop PCs, laptop PCs, printers, monitors, KVM switchboxes, and common peripherals.
• Workstation Setup: Perform new workstation setup, fielding, system decommissioning, equipment turn-in, user data backup, and profile migration.
• Enterprise Account Support: Manage user account creation, access modifications, deactivation, and related enterprise support functions.
• Ticket and Walk-Up Support: Provide first-contact resolution for walk-up, in-person, and ticket-driven end-user support.
• SCIF Support: Support controlled access environments by applying knowledge of SCIF open/close procedures, facility monitoring, and coordination with SSO and Industrial Security personnel.
• JECG Technical Support: Sustain technical conditions needed for classified joint training and readiness events, including audiovisual, communications, hardware, software, and information flow requirements.

Skills

Desktop support

Customer service

DoD environment

SCIF procedures

End-user support

Tools

KVM switchboxes

AV systems

Printers

Desktops

Laptops

Job description

JCTM at USSOCOM supports joint training and readiness events by sustaining networks, hardware, software, user accounts, audiovisual systems, and secure facility procedures. You will leverage Tier I desktop support experience to enable classified operations in DoD environments.

This role requires active TOP SECRET clearance with SCI eligibility, 5+ years of desktop support, and proven ability to operate in high-tempo federal environments, coordinating with security and IT teams.