Joint Exercise Control Group Systems Integrator

JCTM; Eglin Air Force Base (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

JCTM at USSOCOM supports joint training and readiness events by sustaining networks, hardware, software, user accounts, audiovisual systems, and secure facility procedures. You will leverage Tier I desktop support experience to enable classified operations in DoD environments.

This role requires active TOP SECRET clearance with SCI eligibility, 5+ years of desktop support, and proven ability to operate in high-tempo federal environments, coordinating with security and IT teams.

Qualifications

• Active TOP SECRET Security Clearance with SCI eligibility.
• 5+ years of recent, full-time Tier I or desktop support experience.
• Experience delivering in-person end-user support in federal enterprise environments.

Responsibilities

• Desktop Support: Troubleshoot and repair desktop PCs, laptop PCs, printers, monitors, KVM switchboxes, and common peripherals.
• Workstation Setup: Perform new workstation setup, fielding, system decommissioning, equipment turn-in, user data backup, and profile migration.
• Enterprise Account Support: Manage user account creation, access modifications, deactivation, and related enterprise support functions.
• Ticket and Walk-Up Support: Provide first-contact resolution for walk-up, in-person, and ticket-driven end-user support.
• SCIF Support: Support controlled access environments by applying knowledge of SCIF open/close procedures, facility monitoring, and coordination with SSO and Industrial Security personnel.
• JECG Technical Support: Sustain technical conditions needed for classified joint training and readiness events, including audiovisual, communications, hardware, software, and information flow requirements.

Skills

Desktop support

Customer service

DoD environment

SCIF procedures

End-user support

Tools

KVM switchboxes

AV systems

Printers

Desktops

Laptops

Job description

USSOCOM requires reliable technical integration and end-user support to enable classified joint training and readiness events inside secure operational environments. What if you could use your desktop support, enterprise account management, and SCIF support experience to ensure battle staff have the systems, hardware, software, and technical infrastructure they need to train effectively?

Build Your Career:

At JCTM we value knowledge experience integrity and commitment. Joining our team means becoming part of an organization that empowers individuals prioritizes ethical practices and fosters a culture of collaboration and growth.

As a Joint Exercise Control Group Systems Integrator with JCTM you will support SOF joint training and readiness events by sustaining the networks, hardware, software, user accounts, audiovisual systems, and controlled facility procedures that enable classified operations. This position requires hands-on Tier I desktop support experience, strong customer service skills, attention to detail, and the ability to operate effectively in DoD, USSOCOM, TSOC, Service Component, or other federal enterprise environments.

Key Responsibilities:

• Desktop Support: Troubleshoot and repair desktop PCs, laptop PCs, printers, monitors, KVM switchboxes, and common peripherals.
• Workstation Setup: Perform new workstation setup, fielding, system decommissioning, equipment turn-in, user data backup, and profile migration.
• Enterprise Account Support: Manage user account creation, access modifications, deactivation, and related enterprise support functions.
• Ticket and Walk-Up Support: Provide first-contact resolution for walk-up, in-person, and ticket-driven end-user support.
• Asset and License Tracking: Maintain accurate hardware/software asset inventory, installed software records, license compliance data, and service records.
• SCIF Support: Support controlled access environments by applying knowledge of SCIF open/close procedures, facility monitoring, and coordination with SSO and Industrial Security personnel.
• JECG Technical Support: Sustain technical conditions needed for classified joint training and readiness events, including audiovisual, communications, hardware, software, and information flow requirements.
• Higher-Tier Coordination: Coordinate with USSOCOM J6 help desk or authorized third parties for higher-tier support when required.
• System Logs and Configuration Controls: Maintain system logs, configuration controls, user orientation materials, and approved technical procedures.
• Technical Advisory Support: Provide technical mentorship on system capabilities, scenario infrastructure requirements, and LVC integration considerations while remaining outside operational decision processes.

State-of-the-Art Technology:

Expand your expertise by working with secure DoD enterprise systems, classified training environments, audiovisual and communications capabilities, hardware lifecycle processes, and technical infrastructure supporting SOF readiness events.

New Skills:

Collaborate with a diverse team of technical and functional experts gaining practical experience with advanced tools technologies and strategic-level implementations.

Room to Grow:

You will have opportunities to grow your career and contribute to the company's strategic goals supported by mentorship and a collaborative work environment.

You Have:

• Active TOP SECRET Security Clearance with SCI eligibility
• 5+ years of recent, full-time Tier I or desktop support experience.
• Experience delivering in-person end-user support in DoD, USSOCOM, TSOC, Service Component, or other federal enterprise environments.
• Recent hands-on experience within the last 2 years troubleshooting and repairing desktop PCs, laptop PCs, printers, monitors, KVM switchboxes, and common peripherals.
• Experience performing system decommissioning, equipment turn-in, user data backup, profile migration, new workstation setup, and workstation fielding.
• Experience tracking installed software, license compliance, hardware inventory, software inventory, service records, and support actions.
• Experience managing user accounts across enterprise systems, including account creation, access modification, and deactivation.
• Experience providing first-contact resolution through walk-up support or ticket-driven support.
• Knowledge of SCIF open/close procedures, controlled access environments, SSO coordination, and Industrial Security coordination processes.
• Ability to maintain professionalism, accuracy, and responsiveness in a secure, high-tempo operational support environment.

Nice to Haves:

• CompTIA Security+, A+, Network+, Microsoft, ITIL, or related technical certification.
• Experience supporting USSOCOM, TSOC, Joint Staff, CCMD, Service Component, or SOF training environments.
• Experience with audiovisual systems, VTC support, collaboration tools, secure room setup, or exercise event infrastructure.
• Experience supporting inspections, accreditation activities, system logs, configuration controls, or facility security documentation.
• Experience orienting users on approved technical procedures in classified or controlled-access environments.

Clearance:

Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Equal Opportunity Employer Statement:

JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.