JOCO NYC E-Bike Mechanic Manager

JOCO; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JOCO in New York City is seeking an eBike Mechanic Manager to own key segments of operations, aiming for 90% fleet availability and data-driven efficiency. You will lead a team of mechanics, implement SOPs, and collaborate with other teams to deliver best-in-class service to customers.

Ideal candidates have 5+ years in operations management, strong leadership, and the ability to drive process improvements. This fast-paced role offers growth within a growing company and a competitive compensation

Qualifications

• 5+ years of experience in an Operations management role with a track record of driving efficiency.
• Excellent communication, leadership, and management skills for leading a warehouse team.
• Strong problem solving skills and ability to analyze data to address root causes.
• Willingness to take responsibility, adapt as the operation scales, and drive results.
• Strong mechanical and technical aptitude; familiarity with eBikes is a plus.
• Competitive salary and benefits package; growth within a fast-paced company.

Responsibilities

• Manage a team of mechanics, overseeing scheduling, SOP compliance, and feedback.
• Oversee sourcing, hiring, and training of mechanics.
• Design and implement scalable processes to increase efficiency of mechanics.
• Leverage dashboards to track productivity and provide daily reports to the Business team.
• Design processes to ensure inventory quality control.
• Oversee upkeep of warehouses.

Skills

Operations management

Team leadership

Data analysis

SOP design

Warehouse experience

eBike knowledge

Tools

Dashboard software

Job description

At JOCO, we empower gig workers and on-demand delivery platforms to complete last-mile deliveries by removing all the hassle of owning, storing, charging, and maintaining E-Bikes and other Light Electric Vehicles.

We’re looking to hire an eBike Mechanic Manager to join our New York City team.The eBike Mechanic Manager will be responsible for owning entire segments of JOCO’s operations: ensuring 90% fleet availability; analyzing and leveraging data to drive continued operational efficiency; designing and implementing Standard Operating Procedures; managing a team of mechanics, and working closely with the rest of the company to provide best in class experiences for our customers.

What you will do:

• Manage a team of mechanics, overseeing scheduling, compliance with SOPs, and providing regular feedback.
• Oversee sourcing, hiring, and training of mechanics.
• Design, implement, and optimize scalable processes to increase the efficiency of mechanics.
• Leverage digital tools and dashboards to accurately track productivity.
• Distribute daily reports to the Business team sharing productivity data, general observations, and feedback
• Design and introduce processes to ensure inventory quality control.
• Oversee upkeep of our various warehouses

What you will need:

• 5+ years of experience working in an Operations management role, with a trackrecord of driving operational efficiency.
• Excellent communication, leadership, and management skills, with the ability to lead and manage a team in a warehouse environment.
• Strong problem solving skills, capable of analyzing data to establish and address root causes.
• An exceptional work ethic, willingness to take responsibility, a drive to succeed, and the ability to adapt as the operation scales.
• Strong mechanical and technical aptitude. Familiarity with eBikes is a plus.
• A competitive salary and benefits package.
• The opportunity to work for and develop within a fast paced and rapidly growing company.